Smallwares Manager

Position Title: Smallwares Manager

Department: Smallwares

Supervisor: Branch Manager

FLSA: Non-exempt

Position Summary:

Works closely with Branch Manager to ensure efficient operation of the Smallwares Department. Assists with personnel issues and supervision of Smallwares Department. Maintains a positive company image by providing courteous, friendly and efficient customer service. Supports the Branch Manager in maintaining company standards.

Essential Functions:

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  Supervises, trains, evaluates and delegates tasks to Aisle-person/Stockers in Smallwares Department
• Ensures friendly, efficient and professional customer service.
• Ensures compliance with established policies and procedures.
• Assists customers with product location and detailed information when needed.
• Plans and prepares work schedules to include lunch and vacation.
• Maintains stock and places special orders as needed.
• Communicates with customers and vendors in order to satisfy customer needs.
• Physically breaks down pallets, stocks product and organizes displays.
• Maintains shelf tags, flyers and signage up to date and visible
• Ensures area is maintained organized and clean.
• Ensures employees are following company policies and procedures including safety.

Other Responsibilities:

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  Performs other work-related duties as required and assigned.

Education, Experience and Skills Required:

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  Minimum 2 years experience in retail or wholesale.
• Proven leadership skills; ability to supervise and direct employees.
• Ability to effectively present information and respond to questions from managers, employees, vendors and customers
• Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
• Effective oral and written communication skills.
• Commitment to company values and strong customer orientation.

Work Environment:

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  For the most part the ambient temperature will be moderate.
• The work is performed standing/walking – must be able to stand/walk for up to 4 hours without a break
• Physical labor is moderate to high (seasonal) – must be able to lift and carry up to 50lbs must be able to push and pull up to 400 lbs on a cart with wheels. As necessary lift 50 – 75 lbs.
• There will be industrial vehicles (forklifts, Hilo) moving material throughout the warehouse.