Program Analyst

Program Analyst Job Description

In 2015, Governor Asa Hutchinson created Restore Hope Arkansas to bridge the recognized gap between government services and communities struggling to reduce the rate of incarceration, to facilitate a successful re-entry from incarceration to freedom, and to reduce the number of children entering our state’s foster care system. For communities to improve, their most vulnerable must have knowledge of and access to services. For this reason, Restore Hope acts as a brokering agency to connect community and government leadership to each other and those in need of services. Restore Hope brings technical assistance, technology, and communities together to solve complicated issues.

The 100 Families Initiative is an innovative model that helps parents move from crisis to career using existing community resources. In the model, an alliance of community members coordinates together around a collective impact methodology. By engaging community partner organizations in this alliance format, Restore Hope has trained agencies on a collaborative case management system, assisted communities in analyzing data that brought light to needs specific to their community, and developed community-specific programs based on community data and proven needs-aligned services so that service providers better know how to respond when a family is in crisis. Through these expanded, formalized partnerships, the 100 Families Initiative streamlines and coordinates services for those who need it and improves communication between service providers, ultimately ensuring that families in crisis receive the help they need while reducing service gaps and preventing duplication of services, resulting in a more effective and efficient social sector.

Position Overview:

Restore Hope is seeking to hire a full-time Program Analyst to provide data validation and technical assistance for 100 Families Alliance Partners through their use of the HopeHub system. In addition to auditing electronic files for data validation, this position is also responsible for ensuring the verification of client eligibility requirements and communicating with area coordinators, case managers, and community providers to ensure client verification of eligibility.

We are looking for individuals who are: meticulous, self-motivated, problem solvers, flexible, able to effectively communicate with all stakeholders, able to multi-task, technologically proficient, and extremely detail oriented.

Preferred Qualifications:

• Minimum of a bachelor’s degree;
• Some work experience in social services or data analysis preferred but not required.

Job Responsibilities:

• Provides regular (daily) audits of all new 100 Families clients entered the HopeHub Case Management System, to check for correct data entry and eligibility documents uploaded
• Compiles and submits weekly and monthly client lists for eligibility verification
• Maintains appropriate documentation of client eligibility status in HopeHub case management system
• Communicates with appropriate provider(s) regarding client data to ensure that it is accurate and up to date
• Monitors Tech Support e-mail and provides technical support to HopeHub users
• Develop and maintain trust and positive relationships with Restore Hope partners and stakeholders
• Assists with other data entry/validation projects within HopeHub including but not limited to: organization information, provider information, alliance information, etc.
• Advocate for individuals and families
• Participate in Restore Hope meetings and trainings
• Promote organization and community collaboration
• Conduct oneself in a manner consistent with the professional standards of Restore Hope
• Other job duties as assigned

Job location: Hybrid in Little Rock

Full-Time, Non-Exempt

Reports to: System Analyst

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Yearly pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Little Rock, AR 72201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Data entry: 1 year (Preferred)

Work Location: Hybrid remote in Little Rock, AR 72201

Salary : $35,000 - $45,000