What are the responsibilities and job description for the HUMAN RESOURCES SUPERVISOR position at ResultsCX?
Company overview
Named the 2013 "Fastest Growing BPO Company" in the Philippines by ICT International, The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. With over 7,000 employees in 14 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.
Position Overview
Position Overview: The Supervisor, Human Resources, supports the site by performing administrative duties. This position serves as a liaison between the site employees and management; per instructions and pre-established guidelines to perform the functions of the job.
Duties and Responsibilities
Essential Job Duties and Responsibilities:
Where required, assists in collecting, updating, and coordinating site payroll with the Payroll Manager.
Provides support to the site, including assisting with employee relations, conducting investigations as assigned, and maintaining employee corrective actions.
Participates in and presents Human Resources information during on-boarding for all new hire classes.
Manages site benefits, including employee safety, unemployment, LOA program support.
Promotes and is involved with the organization and support of site events
Assists in carrying out various human resources programs for site employees
Maintains personnel files in accordance with established legal, regulatory, and company directives.
Communicates issues to the attention of the HR and site leadership.
Reinforces employee relations practices to establish a positive employer-employee relationship and promote a high level of employee morale .
Ensures that all employee practices are consistently interpreted and applied in accordance with legal and company directives.
Completes job offers and promotions for non-agents.
Follows up on employee notices of separation with proper documentation and exit interview.
Supports site compliance audits.
Other duties, as assigned
Qualifications
Position Requirements:
Minimum 3 years relevant experience in Human Resources.
Ability to handle sensitive and confidential materials.
Proficient and effective English verbal and written communication skills.
Ability to work in a fast paced, deadline-oriented environment.
Must have excellent organizational, interpersonal and time management skills.
Must be task oriented, possess exceptional people skills and be reliable.
Proficient with Microsoft Office, Outlook, internet, copier, fax and other business machines.
Ability to exercise discretion and interact effectively with individuals at all levels and from diverse backgrounds
Physical Requirements
Physical Requirements:
Frequent: Bending/stooping, reaching, lifting, carrying, repetitive motions, sitting, standing, walking.
Occasional: Kneeling, pushing/pulling.
Additional Information
Preferred:
BA degree in Human Resources
Call Center experience
Experience in payroll processing a plus
Job Reference: U09978
