Analyst III Workforce Systems

Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Position Summary

The Analyst Workforce Systems is responsible for supporting the functionality of the Kronos Workforce systems to support the labor management business requirements for the ADUSA Brands.  This role is a liaison between Operations, HR, and Payroll providing ongoing application configuration and support for interfaces, reporting, and other technical tasks for workforce management systems.  This role provides ongoing support to ensure Kronos system and interface configurations are accurate and remain current.  This role maintains an enterprise knowledge base on business changes which include business policy, format, and operational changes. 

Principle Duties and Responsibilities

• Serve as a project lead and/or subject matter expert, for Kronos workforce systems projects involving functional business areas, HR Technology, and IT. 
• Is a recognized expert in all aspects of ADUSA Brand Kronos workforce programs, processes, and systems. 
• Analyze the performance of Kronos workforce systems processes and procedures, implementing process improvements accordingly 
• Lead department processes to ensure timely and accurate execution of US store volume and labor forecasts, time and attendance systems, project management, configuration and administration of schedule and pay rules, and alignment with enterprise payroll systems. 
• Conduct audits of the Kronos workforce system to ensure accuracy with pay rules, schedule rules, and attendance policies. 
• Conduct audits of people HR data within the application to ensure information is accurate.
• Configure workforce management system to properly support the profile needs of the business and ensure all end user access is configured with the appropriate level of access.
• Provide ongoing support within Business Services and HRIS & People Analytics on areas of expertise to ensure cross functional support to business partners. 
• Collaborate with business partners to ensure Kronos workforce systems and data objects are configured, tested, audited, and maintained, emphasizing data integrity and continuous improvement. 
• Analyze data to ensure accuracy and timing of feeds integrated through Kronos. 
• Provide ad hoc data requests using SQL interface development and script execution
• Develop and modify workforce management system reporting to ensure reporting needs are in line with store information requirements.
• Configure, test, and administer interface and integration tables used in data exchange. 
• Provide timely and proactive practical solutions to deliver the Kronos workforce systems processes to the ADUSA Brands. 
• Configure and support various timekeeping technologies, systems, and processes. 
• Lead user acceptance testing of application changes or updates. 
• Respond to ServiceNow requests  providing system resolution for Workforce Systems configuration and administration issues. 

Basic Qualifications

• Bachelor's Degree or equivalent combination of education and related work experience.
• 3 years previous HR or workforce systems experience

Skills and Abilities

• MS Office experience (Power BI preferred)
• Spoken and written communication
• Analytic skills
• Attention to detail
• Ability to work independently
• Kronos Workforce Systems knowledge
• Ability to maintain high level of confidentiality
• Ability to handle multiple priorities

#LI-SM1 #IND

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com.