Infrastructure Engineering Manager

Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, which includes Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.

Primary Purpose.

RBS is a dynamic and innovative leader in the Retail technology industry. We are seeking a highly qualified Storage Platform Engineering Manager to lead our primary and secondary storage engineering team in data centers and the cloud. If you are a seasoned professional with a deep understanding of storage infrastructure, architectural design, and people management, we encourage you to apply. 

The Storage Platform Engineering Manager will play a crucial role in our organization, overseeing primary and secondary storage solutions, backups, operational recovery, disaster recovery, and leading a team of talented engineers. This role requires technical expertise, strong leadership skills, and a commitment to driving innovation in the storage and recovery domains. 

The role involves managing a team of engineers, designing storage solutions, and addressing operational issues. Qualifications include expertise in storage, and data protection technology, along with people management experience. 

Duties and Responsibilities

• Storage Infrastructure Leadership: Lead a team of storage engineers, managed service providers, and technology vendors in designing, implementing, and maintaining primary and secondary storage and data protection solutions across data centers and cloud environments. Ensure high availability, performance, and scalability. Be a technical expert on storage, backup, recovery, ransomware protection, operational recovery, and disaster recovery platforms and technologies. Keep up to date with the latest trends and developments in the storage industry. 
• Backup, Recovery, and Data Integrity: Manage the backup and recovery strategies for all data storage, including development and maintenance of comprehensive plans to ensure data integrity, minimize downtime in the event of data loss, data retention, and data purge. 
• Disaster Recovery & Ransomware Protection: Oversee the design, development, and maintenance of disaster recovery solutions to ensure data continuity in the face of catastrophic events with best practice driven testing and review of documented procedures. 
• People Management: Recruit, mentor, and manage a team of storage engineers. Provide coaching, guidance, and professional development opportunities to promote team growth and excellence. Establish and ensure that the team is meeting its goals and objectives. 
• Operational Escalations: Address and resolve operational escalations, working closely with cross-functional teams to ensure the timely and effective resolution of issues affecting storage systems. Respond to and be available for operational escalations received from the Service Delivery organization. 
• Final Design and Architecture: Collaborate with cross-functional teams to develop the final system designs and architectures, ensuring they meet business and technical requirements. 
• Work with peers, architecture, and application product management to define the roadmap for the platform and to prioritize feature development. Oversee the development of new features and enhancements and ensure that the platforms meet the needs of the business and our customers. 
• Establish key performance indicators for monitoring, observability, capacity management, and capacity planning for all platforms within this domain. 
• Manage the team's budget and resources including review of capital and expense items, contractor, and third-party managed service provider requirements, statements of work, invoices, and purchase orders. 
• Experience with DevOps and Agile development practices within the context of Infrastructure as Code.  

Qualifications:  

• 3 years of experience in storage engineering, with expertise with on-premises or colocation data centers and cloud environments. 
• 3 years of management experience including people management and team development. 
• Bachelor's or higher degree in Computer Science, Information Technology, a related field, or equivalent work experience. 
• Extensive experience in storage engineering, including a deep understanding of storage technologies, RAID, SAN, NAS, and object storage. 
• Strong project management skills and experience with disaster recovery planning and execution. 
• Excellent leadership and communication skills along with the ability to work effectively with cross-functional teams. 
• Ability to work independently and as part of a team to complete assigned deliverables. 
• Ability to meet deadlines and work under pressure.  

Preferred Qualifications. 

• Master’s degree in computer science or a related field. 
• 7 years of experience in storage engineering, with expertise with on-premises or colocation data centers and cloud environments. 
• 5 years of management experience including people management and team development. 
• Experience with specific storage platforms and technologies, such as HPE, NetApp, EMC, IBM, AWS, Azure, or GCP. 
• Experience with specific storage management software, such as Veeam, Commvault, or IBM Spectrum Protect. 
• Experience with cloud computing platforms, such as AWS, Azure, or GCP. 
• Experience with DevOps and Agile development practices including Kanban. 
• Relevant certifications (e.g., Azure Certified Solutions Architect, CompTIA Storage , EMC Storage Administrator, etc.) are a plus. 
• Experience with Infrastructure as Code, DevSecOps, GitOps including technologies like ansible, python, PowerShell, terraform, or saltstack for the management of technology infrastructure. 
• Experience with Site Reliability Engineering implementation and best practices. 

#LI-RV1 #DICEJobs #LI-Hybrid

Retail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com.

For more information, visit https://www.retailbusinessservices.com.