Do you use data to solve complex problems? Looking for the opportunity to own the customer relationship, drive a cross-functional team, and help ensure the successful adoption of our products?
In the Customer Success Manager role at Revenue Analytics, you’ll have the opportunity to lead a cross-functional team, perform in depth analysis, and ensure that we’re providing our customers with the best possible products to meet their needs!
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A day in the life- Manage day-to-day product and solution support with minimal leadership oversight
- Build customer relationships by ensuring satisfaction with all deliverables and driving customer retention
- Lead cross-functional teams to successful, on-time delivery by holding team accountable for tasks and deadlines
- Enhance the team through cross-team collaboration and mentorship with junior team members
- Consistently execute product implementations with limited guidance from leadership and customers
- Ensure successful customer adoption of our products and solutions through training, sharing best practices, managing major enhancement requests, and tackling open issues with limited oversight from leadership
Who you are- Bachelor’s degree with strong academic credentials
- 2-4 years of customer‐facing experience in technology, product management, or consulting
- Ability to proactively manage multiple commitments and tasks across multiple customers
- Proven ability to collaborate with senior customer executives to drive value through new strategies and tactics
- Refined presentation skills with experience communicating complex concepts to a diverse audience
- Intellectual curiosity and eagerness to apply rigorous analytics to business problems
- Excels in a highly collaborative team environment with a diverse set of teams and perspectives
- Demonstrates commitment to personal growth, achieving personal goals, and growing knowledge
What's in it for you- Competitive base salary
- 100% paid healthcare including medical, dental, and vision coverage for our team members and their families
- 100% paid life insurance, long and short-term disability coverage for team members
- 401k plan with a generous match and is vested immediately
- Company cell phone allowance
- Open PTO plan (take what you need!) and 9 paid holidays
- Gym membership reimbursement
- Flexible work arrangements
- Awarded a 2022 Healthiest Employer by the Atlanta Business Chronicle
- Once again awarded a Top Workplace in Atlanta in 2022!
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A pioneer of Revenue Management, Revenue Analytics is an enterprise SaaS company that partners with Hospitality, Media, Transportation, and Manufacturing and Distribution companies to solve their most complex pricing challenges. By leveraging powerful analytics and deep strategic experience, Revenue Analytics’ next-generation software delivers intuitive answers to help companies perfect their pricing, reclaim missed revenue, and take back their time. To learn more about how Revenue Analytics is recreating Revenue Management, visit revenueanalytics.com or follow us on Twitter and LinkedIn.
Revenue Analytics embraces diversity and is an equal opportunity employer. We are committed to building a Team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.