Training and Development Coordinator

Training and Development Coordinator

Are you passionate about customer service and providing a phenomenal experience to employee candidates and team members? Are you known for your attention to detail and follow up skills? Do you have a strong sense of accountability; an ability to fully implement your ideas; and enjoy getting a lot done quickly and ensuring projects you own gets across the finish line?

If so, you may be a great fit with us as Training and Development Coordinator. We are looking for a "self-starter" who is organized, creative, and resourceful to collaborate with us to ensure new hires get excellent onboarding and training and existing staff receive outstanding training and development to help them do their jobs?

We provide customized, innovative, cost-effective and flexible solutions for hospitals and healthcare providers on their self-pay account balances. We value compassion, clarity (helping patients to understand their bills and working collaboratively with them to create a plan to resolve) , and results.

What you can expect from us:

• Opportunity to be an integral part of our team and make a deep impact in an established and well-respected organization
• A commitment to professional development and support for your growth
• Ability to work with a team of caring professionals who truly value teamwork and each other
• Business hours Monday-Friday - Our employees primarily work remotely - This position is 95% remote with a minimal amount of time needed in the office to support our new hires during onboarding.
• Excellent benefits including: Health and dental; life insurance up to 1x annual salary, long term disability, and AD&D; generous PTO; 401K with matching on first 6% of your contributions.

What we’ll expect from you and what you'll be doing:

• Designing training, learning, and development plans and programs in compliance with Federal and State regulations for our new hires and existing employees on systems, policies, and work processes to ensure their success and the success of our clients

• Facilitating onboarding, training, and retention program
• Using your proactive communication, resourcefulness, and creativity to help recruit quality Customer Service candidates for our call center, as well as any other open positions as needed
• Leveraging your intuition as well as your process-orientation to assist with screening candidates in interviews, provide transcripts and insights in our Applicant Tracking System, facilitate simulations, all while providing an exceptional candidate experience
• Working collaboratively with the People Team to help with employee engagement and to improve the quality of work performed by our team.
• Other responsibilities as assigned

Previous experience developing customer service and systems training programs for employees working remotely with programs such as Adobe Captivate and other online learning platforms and/or experience recruiting contact center staffing that are held to productivity and service level standards is preferred, but not mandatory.

Requirements

• High school diploma required. Bachelor’s or Associate's Degree and/or certifications in Management, Administration, Healthcare Administration, and/or HR preferred.
• 2 years experience in Recruiting, Hiring, and Training preferred.
• Excellent Customer Service.
• Self-starter with great motivational skills, ability to “think-outside-the-box” to solve problems, and thrives in a fast paced environment.
• Strict adherence to professional ethics and appropriate management of confidential information.
• Security focused, with a working knowledge of HIPAA, PCI, and SOC2 Training requirements a plus.
• Excellent analytical, listening, and written and verbal communication skills.
• Tech and system savvy with strong MS Office, (Word, EXCEL, and Powerpoint skills).
• Authorization to work in the U.S. for any employer.
• Physical ability to safely lift and/or carry up to 20 pounds, and to sit, stand, or walk around for work 6-8 hours per day.
• Typing skills 45 words per minute.
• Ability to read and interpret information accurately.

Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Signing bonus

COVID-19 considerations:
This position is a remote position with only minimal requirements for in-office work to help with onboarding new hires on their first day. The building has implemented new technology that kills 99.4% of viruses including COVID-19.

Ability to commute/relocate:

• Aurora, CO 80014: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Training & development: 2 years (Preferred)

Work Location: Remote