What are the responsibilities and job description for the Optometry Customer Support Specialist position at Review Wave?
Are you a tech-savvy individual with a background in optometry or optical experience?
We have an exciting opportunity for you to join our team as an Optometry Tech Customer Support Specialist. In this role, you'll play a crucial part in providing exceptional customer service to our clients within the optometry industry.
At Review Wave, we are passionate about having an over-achieving product that actually works, backed by an exceptional support team that truly cares. Apply only if you are a high-energy, tech-savvy professional who is smart, hungry for success, witty, empathetic, LOVES DOGS, is confident, and looking for a career in SaaS and tech startups.
We were #228 INC 5000 in 2020! #328 INC 5000 in 2021!! #819 INC 5000 in 2022!! And we're just getting started!
Pay: $20-22/hour PLUS performance increases!
CLICK HERE (http://www.reviewwave.com/meet-the-team) to Meet the Team!
On-Site Only! You must be able to come into the McKinney office Monday - Friday. NO REMOTE WORK
Responsibilities & Requirements:
As an Optometry Tech Customer Support Specialist, you will be at the forefront of our client interactions, ensuring their experience with our tech optometry software is seamless and their needs are met effectively. You will engage with clients through various channels such as inbound/outbound calls, live chats, and emails, addressing their inquiries, concerns, and technical issues.
Qualities for Success:
- You'll Provide top-notch customer service to all clients, demonstrating your in-depth understanding of optometry and optical practices
- You love talking to people and are comfortable/personable on the phone
- You can be self-sufficient but you're also a team player
- You're an efficient and highly organized self-starter who thrives in challenging situations and FAST-paced environments
- You love feedback and you're always looking to reach new heights
- You're driven and the opportunity to grow outside your comfort zone excites you
Perks
- Weekly In-House Chiropractic Care
- 4 Company Provided Lunches Weekly
- Regular Company Outings/Team Bonding Events
- Full Medical, Dental, and Vision Health Benefits
- Matching 401(k) up to 4%
- Flexible Vacation & Paid Time Off
- Pet Insurance and Dogs in the Office!!
Do you have what it takes? Apply now!
Review Wave provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.