Returns Processor - 1st Shift

POSITION OVERVIEW:

The Returns Processor must be capable to perform all functions associated with Returns (Pre-Receive, Scan, Sort, Pallet Build and Rework) so to facilitate the process of customer returns as efficiently, accurately and timely as possible. The candidate will need to quickly learn to operate in two systems, JDE and SAP, to properly perform required transactions at each of the steps within the Returns process. The candidate must consistently meet or exceed minimum productivity standards set forth by management. A high awareness of safety and housekeeping is expected to be maintained in all tasks performed.

MAJOR DUTIES:

• Pre-Scan: Sign for incoming deliveries. Pre-scan of trailers received in returns with accuracy and efficiency. Uses and fully understands the book of accounts provided by credit and management. Correctly fill out the proper forms for each shipment pre-scanned in, and provide the correct documentation for each shipment to clerk.
• Scan: Scan incoming cartons from designated pallets. Pre-sort product into assigned bins by category after it is scanned into system. Identify product that is not saleable and needs to be disposed, Identify non hazardous vs. hazardous items for appropriate disposal if needed. Speed and accuracy at scanning items, must be achieved.
• Sort: Identify by SKU (Parent or brand) and sort product accurately and efficiently into totes in the flow racks. Product will be visually displayed on front of tote with a piece of product to provide ease of identification. This will require a good amount of walking with a cart to the various locations. Identify product that is over aged using batch codes, and dump it when necessary. Remove filled totes to be process.
• Pallet Build: Process filled totes through computer system and scales by Quantity, SKU, & Category. Quantity needs to be acquired by Tare on scale. Proper Codes need to be used for specific products. After product is processed it needs to be staged by category, if possible.
• Rework: Open and process all Non-standard orders/folders. Coordinate material usage-components and product. Using batch codes determine lot and what product should be discarded. Box product to meet standard on process order. Know what is non- hazardous and hazardous, to dispose of properly. Submit all paperwork in corresponding folders to clerk for completion.
• Waste Disposal – The ability to collect and document all SKU’s, Qty’s, pallets and weight in process to be dispose, based on Hazardous and Non-Hazardous properly to meet Virginia regulations.
• Flexible to move and perform all jobs in Returns on a daily basis to meet business demands.
• Must pass Hazmat, hazardous waste disposal and motorized equipment class (pallet jack)

EXPERIENCE :

1-3 years of progressive experience in the Roanoke and Salem Operation

KNOWLEDGE, SKILLS & ABILITIES :

Essential

·        Knowledge of and the ability to apply basic mathematics skills – addition, subtraction, multiplication and division.

·        Demonstrate work ethics of dependability, honesty, respect and to work effectively on a team.

·        Must be able to analyze errors in two systems and learn corrective steps to resolve/process quickly.

·        Ability to learn and understand quality inspection rules to determine good vs. scrap Hazardous vs. non- hazardous.

·        Capable to lift 20-35 lbs, cartons, continually throughout the day (occasionally weights up to 50 lbs).

·        Must be able to walk up to 70% daily.

·        Above average experience with computer data entry and manipulation in Windows

·        Ability to learn and function efficiently in the JDE and SAP system.

·        Must be able to stand, kneel, bend, reach with hands, arms and work on feet all day.

·        Willing to work extended hours and weekends (as necessary).

• Support all safety programs and a willingness to speak up and listen up

Desirable

·        Excellent handwriting skills

·        Knowledge in Excel, and Word

EDUCATION :

 High School Diploma or secondary GED desired.