EMR Analyst - ASC - REVO Health

The EMR Analyst is responsible for support aspects of the electronical medical record system (EMR), including intake systems, scheduling systems, application administration, troubleshooting, assisting with upgrades, assisting with integration projects with other applications, and assisting with the implementation of new functionality. The role also requires understanding of the organizational workflows as they relate to the EMR. The individual provides training to new staff and providers on proper use of the system and provides support to Help Desk staff as well as part time assistance with calls. The individual will be working with many end-users on a daily basis, so good communication skills and a positive attitude is essential.

Full-time Monday - Friday 7:30/8:00 am - 4:30pm/5:00pm out of your Bloomington location. 

Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed by Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more. 

Essential Functions:

• Assist in projects associated with the technical and training aspects of organizational growth.
• Provide support to the Level 1 Help Desk staff for issues they are inexperienced in addressing. Take Level 1 calls when scheduled to do so and as needed by the business environment.
• Conduct system testing for tracking and resolution of issues.
• Assist with system setup and establishing new practice workflows.
• Attend project team training and be familiar with the product features/capabilities and future-state workflows.
• Lead training sessions. Train new providers and new staff on the proper use of the EMR and related clinical systems
• Assist in the development of clinical/business workflow testing scenarios along with the Project Manager and management advisors; perform testing.
• Provide support during system go-lives and upgrades.
• Assist with configuration of forms and templates. Setup and test other EMR related system components such as EMR Tasking, EMR Views, etc.
• Occasionally participate in community functions relating to outreach events throughout the year
• Any and all other duties as assigned.

Education and Experience Requirements:

• Bachelor’s degree in business, information technology, or related field
• Experience working in a physician office environment, preferably experience within a large practice and with surgical practice operations.
• Demonstrated understanding of physician office clinical workflows
• Proficient with PC usage and other physician office software applications and willing to learn new software products.
• Strong technical aptitude required.
• Strong analytical, problem solving, and change management skills required.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices, and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance.
• Work in the clinic, office, or surgery center during business hours 
• Travel independently throughout the clinic, office, or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required.
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – Revo Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say.
• Service - Consistently contribute to deliver an exceptional experience.
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations.
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness.
• Teamwork - Be a part of the whole; support each other positively.

Environmental Conditions:

• Clinic/office/surgery center setting

Notes

• Twin Cities Orthopedics partners with a management services company, Revo Health, along with other healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely with Twin Cities Orthopedics.
• Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.