What are the responsibilities and job description for the Assistant Branch Manager position at RG-Group.com?
RG Group is a growing family-owned business that has been providing trusted expertise in the fluid handling and motion control industry for over 65 years. As a family-owned business, we encourage a culture where associates feel cared for and valued. To foster a team-oriented, engaged, and productive work environment, RG Group makes every effort to provide ongoing learning and career advancement opportunities, competitive pay and benefits, and flexible work schedules.
What We Offer
Position Summary
The Assistant Branch Manager provides back up coverage to Branch locations throughout Pennsylvania, New Jersey and New York. He/she is responsible for the daily operations of the store, including customer service, cash control, and inventory control as well as handling Vendor Managed Inventory within an assigned territory.
Essential Functions
RG Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex .
What We Offer
- Competitive Salary and Bonus
- Medical, Dental & Vision Insurance
- Generous PTO
- Educational Assistance Reimbursement
- Ongoing paid training and certification opportunities
- 401k & Matching
- Company Sponsored Social Events
- Employee Assistance Program
Position Summary
The Assistant Branch Manager provides back up coverage to Branch locations throughout Pennsylvania, New Jersey and New York. He/she is responsible for the daily operations of the store, including customer service, cash control, and inventory control as well as handling Vendor Managed Inventory within an assigned territory.
Essential Functions
- Provide premier customer service, face-to-face, and via telephone
- Respond to customer complaints and comments
- Promotes the organization on a local level
- Maintains an awareness of market trends in the area and industry, understanding customer initiatives and monitoring local competitors’ activities
- Initiates changes to improve business
- Telephone prospecting
- Suggests promotions
- Suggests and executes marketing events
- Interacts with key account managers, territory managers, and outside sales reps as necessary to meet customer service goals
- Keeps the store clean, orderly, and safe for customers and employees
- Displays merchandise attractively
- Rotating end caps
- Restocks merchandise
- Removes trash
- Vendor Managed Inventory
- Overnight travel 25-40%.
- Performs other duties as requested by manager
- Customer focus
- Drive and enthusiasm
- Excellent communication and interpersonal skills
- Ability to grasp new concepts and generate creative ideas
- Entrepreneurial perspective
- Good risk assessment skills
- Aptitude for teamwork
- Ability to work independently and under pressure
- Leadership perspective
- Minimum 2 years’ experience in customer service, sales or retail store sales required
- Car travel required
- Occasional air travel may be required
- The majority of the day is spent standing or walking. There is opportunity for sitting periodically during the course of the work day.
- Some lifting is required, usually not in excess of 50 pounds.
- 2 year degree in Business, Engineering Technology or Marketing or 2 years successful retail experience preferably within motion control or fluid power.
RG Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex .
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