What are the responsibilities and job description for the Customer Master Data Analyst position at RGP?
RGP is helping one of our large global clients support their Order to Cash (O2C) function. We are looking to engage someone with a background in billing, invoicing, accounts receivable and customer account set-up. This is an exciting opportunity to join a growing shared services center of a large enterprise.
What you will work on
As a next-generation human capital firm, we connect the best talent in the market to execute transformation and high-value projects for our global clients—solving problems in the areas of Business Transformation, Governance, Risk and Compliance, and Technology and Digital Innovation.
Our unique consulting model allows you the radical flexibility and control you demand in the “Now of Work,” enabling you to define your career path based on your expertise, passion, desire to travel, work environment and life stage. At RGP, diversity, equity and inclusion are critical underpinnings of our shared values. We recognize diversity as a strength that is cultivated through our culture, our people, and our business.
RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.
What you will work on
- The ability to work hybrid at least 2 days a week onsite in Mexico City
- Bi-lingual fluency in both English and Spanish as you will be interacting with customers from English speaking countries
- Responsible for the creation and management of Customer Master Data.
- Responsible for the timeliness, completeness and accuracy of Customer Master Data management deliverables including on-going coordination with BPO service provider.
- Ensure compliance with SOX controls and audit guidelines
- Manage customer accounts for administrative, credit and collection reasons in all applicable databases and systems, ensuring all required approvals are obtained
- Manage, update and synchronize all booking and accounts receivable database/systems
- Process name and address changes to accounts
- Process reassignment of credit analysts
- Bachelor’s degree in a related field (e.g. accounting, finance) or equivalent work experience
- High-volume transaction experience
- Experience in Generally Accepted Accounting Principles (GAAP) and experience working in a SOX compliant environment
- Experience working in a Business Process Outsourcer (BPO) arrangement
- Experience with managing Service Level Agreement (SLA), Key Performance Indicators (KPI), and performance metrics to drive results
- Experience in working with large teams across various locations
- Variety of workplace arrangements including hybrid, remote, onsite.
- Compensation commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.
- Benefits: Medical, Dental, Vision, Life insurance, Disability insurance
- An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.
As a next-generation human capital firm, we connect the best talent in the market to execute transformation and high-value projects for our global clients—solving problems in the areas of Business Transformation, Governance, Risk and Compliance, and Technology and Digital Innovation.
Our unique consulting model allows you the radical flexibility and control you demand in the “Now of Work,” enabling you to define your career path based on your expertise, passion, desire to travel, work environment and life stage. At RGP, diversity, equity and inclusion are critical underpinnings of our shared values. We recognize diversity as a strength that is cultivated through our culture, our people, and our business.
RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.
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