CAP Program Manager- Asheville / Mountain Counties

We are hiring for: CAP Program Manager- Asheville / Mountain Counties Location: Asheville, NC Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! This is position is responsible for providing management of CAP case management services to medically fragile children and adults who are at risk of institutionalization and whose health, safety, and well-being can be maintained in his/her primary residence. The Program Manager will coordinate services with RN and Social Workers to ensure quality care. The Community Alternative Program for Children is a Community Based Services Waiver designed to provide an alternative placement in a nursing facility for beneficiaries who prefer to remain in his or her primary private residences and would be at risk of institutionalization without these services. We work with individuals to establish the person-centered plan and to coordinate care and services including personal care, waiver supplies, home modifications and educational support. Requirements: Master’s degree preferred in a related human service field plus five years of experience in program development. Considerable knowledge of/experience with: budget management, policy development, laws, statutes and standards affecting service delivery. Individuals with a bachelor degree in a human service field can be considered with a combination of related experience Required Licensure/Certifications Valid NC driver’s license and a clean driving record (this is a condition of employment) Personal auto liability insurance is mandatory if transporting clients in private/personal vehicle(s). Must meet all other conditions of employment related to criminal record screening, drug screening, reference checking, etc Responsibilities: Reassign caseloads to case managers as needed Assigning CNRs to case managers monthly Track caseload capacity and caseload balance Tracking late CNRs and assign CNRs monthly Tracking unreleased CNRs Tracking eligibility: ensure initials in eCAP have correct effective dates and to coordinate with CM & DSS Tracking of incident and complaints to ensure follow through and closure Complaint management, coordination of grievance and complaints Tracking CapC kids aging out to ensure transition process Complete necessary reporting information to include but not be limited to caseload assignment, billing completed verses what is outstanding, wait list information, chart reviews completed, and corrections completed. Creation of monitoring tools, forms and templates for case manager utilization Assist with the development of a Plan of Correction for programs that have identified deficiencies through the Quality Assurance program or external surveys, and routinely monitor progress toward implementation of the Plan of Correction. Staff training and support operationally with Eclipse, ECAP, CCNC, NCTracks, FME portals, e-files, electronic signatures, printing, remote faxing, and upload folder Request mailings to go out on a weekly basis for Welcome letter, Withdrawal letter, Termination letter Review and approving timesheets weekly and monthly, PTOs Conducts an Annual Program Evaluation and develops annual quality improvement goals and outcome measures for programs. Interviewing, hiring, and training Case Managers (SW’s and RN’s) Responsible for policies and procedures Coordinate with the counties Child Protective Services and Adult Protective Services Department Essential Physical and Sensory Requirements-With or without the aid of mechanical devices Regularly required to lift 30 lbs. Must be able to lift a minimum of 70 lbs. Must be able to pull minimum of 50lbs. Must be able to squat, kneel, crawl, crouch, climb, and stoop. Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls. Required to regularly stand and walk. Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing and lifting. Vision requirements include close vision, distance vision, and peripheral vision. Must be able to talk and hear Pre-employment screening: Complete criminal background Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities) Drug testing Education verification and other credentialing based on position requirements. Proof of employment history or references (if required) Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals. We offer the following benefits to employees: Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday! Employee perks and discount program: to help you save money! Paid Time Off (full-time employees only) Health/Insurance (full-time employees only) 401(k) retirement savings program Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees) Training: Free CPR, first aid, and job-specific training opportunities *contract/contingent workers and interns do not qualify for any of the above benefits EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center. About RHA: At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, and Tennessee. Growth Horizons and Salisbury Behavioral Health are now a part of RHA Health Services. If you are ready to make a difference in the lives of people we serve and support apply to join the team today. Candidate Account Help - Forget Login? Learn more about working at RHA Health Services RHA Health Services provides a broad range of person-centered, integrated, and high-quality supports and services. RHA focuses on children and adults living with mental health and substance abuse challenges, as well as those living with intellectual & developmental disabilities. The people we serve and support in North Carolina, Tennessee and Georgia are at the very center of everything we do. Founded in 1989, RHA began as a small collection of group homes in North Carolina developed to offer support to people with intellectual and developmental disabilities. Over the years, RHA Health Services has expanded to include supported living, vocational and day programs, periodic respite, personal care services, targeted case management, residential ICF/IDD for infants and children up to age 15 who have acute or chronic health problems requiring 24/7 therapeutic intervention and skilled nursing care, and much more. In 2006, RHA began offering behavioral health services and is now the leading provider of high-quality supports and services for people with all kinds of behavioral health needs, serving over 80,000 people annually. By meeting the behavioral health needs of our consumers, we can greatly reduce or eliminate the fragmentation of services that leaves some individuals without total, holistic, truly person-centered care. RHA is a growing company, with the goal of growing operations in our current communities, as well as the greater Mid-Atlantic and Southeastern United States. RHA has an organizational commitment to the dignity, independence, and equitable treatment of people, as well as their full inclusion into the communities around them. We provide a holistic, person-centered approach to care guided by a system of values that puts the needs of the people we support at the center of every decision.