What are the responsibilities and job description for the IT Retail Support Analyst position at Richemont?
Reference Code: 94292
IT Retail Support Analyst
Richemont
Los Angeles, CA, US
Permanent
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
At Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
IT Retail Support Analyst
Richemont|West Coast
Role Overview
This role will oversee all technical support needs for our west coast boutiques. Reoccuing regular visits to all maison boutiques to ensure staff and technology is in full working order. Work closely with our IT team on updates and escalating issues beyond level 2.
Responsibilities
- Assist Retail Infrastructure Team with day to day tasks as well as new and ongoing projects for our West Coast Btqs in California and Las Vegas.
- Visiting each Btq on a 3 week rotation (No. Cali, So. Cali, Las Vegas).
- Proper handling & resolution of support tickets for hardware and software issues/requests
- Utilizes the KBs and other support documentation to identify, isolate, diagnose and resolve end user technical problems.
- Provide information and status updates as needed/requested
- Hands-on & remote support of Windows based PCs/Laptops/Tablets & assorted peripherals
- Hands-on & remote support of iOS devices
- Actively contribute to creating/updating IT documentation
- Keep up to date with technological developments related to the industry
Qualifications
- Understanding of PC Hardware & Software installation, diagnosis, & repair
- Read & analyze log files
- Software installation & troubleshooting
- Strong understanding of Windows 10
- Strong understanding of MS Office Suite/O365
- Basic network understanding/troubleshooting
- Knowledge of Cisco Meraki HW a plus
- Basic knowledge Active Directory / Azure Administration
- Account & Group Creation
- DHCP & DNS
- Understanding of Citrix is a plus
- Possess strong communication with technical teams & user community
- Strong organizational skills
- Strong logical thinking, analytical & problem-solving skills.
- Intune and/or SCCM experience a plus
- Open to stock some replacement equipment at home to build machines as needed
- Experience with imaging machines and applying packages for new hire setups
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
Expected Salary Range: $130,000/annually
Salary will be negotiated based on relevant skills and experience.
We Offer
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
#Richemont #WeCraftTheFuture
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Salary : $130,000 - $0
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