Retail Director

Retail Director

At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. 

Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members. 

Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities!

The Retail Director oversees the full scope of the branch management in branch offices including staff recruitment, management, training, and development. This role ensures all retail staff adheres to all processes, policies, rules and regulations.

Richwood Bank prides itself on unique culture and all team members should be active and engaged participants.

Essential Functions

•  Partners and collaborates with branch managers, education, operations, compliance, and marketing to maximize alignment and drive organizational success.
• Directly manage Branch Managers.
• Recruit, hire, retain and development top talent.
• Strategically active in local community to enhance Bank image and generate new business.
• Manage low performance through plan, coaching and corrective action as needed.
• Support development plans for performing team members.
• Recognize high performance
• Maintain operational oversight
• Ensures training and development of retail staff occurs on bank protocol, operational processes, policies, and procedures.
• Manages difficult or emotional customer situations when escalated.
• Leads all aspects of retail sales and service within the branches.
• Accountable for the attainment of retail goals and research to determine adjustments when needed. Conducts monthly one on one meetings with all direct reports.
• Facilitates regular team meetings with branch managers focused on sales, service and product training.
• Performs regular coaching sessions in sales, customer service and teamwork.
• Conduct Branch visits to each location on a rotating basis. Observe and debrief on sales activities, customer interactions, and on the spot coaching.
• Ensures audit controls are followed to protect the bank from any unnecessary risk or exposure.
• Serves as a communication link between retail and leadership to ensure the branches are informed and understands directives, bank performance, initiatives, and other information.
• Works with Bank leadership to strategically create and manage campaigns and initiatives.
• Educates branches about products and services offered through other lines of business.
• Focuses on enhancing customer relationships.
• Collaborates with other internal business partners through regular meetings and calls to provide solutions to customer needs and achieve sales targets.
• Establishes and maintains proper expense controls in order to stay within budget and explain any significant variances.
• Conducts employee performance reviews creating accountability through performance measurement against critical drivers, using the review process to build motivation and commitment.

Skills and Abilities

•  Ability to lead and motivate a team
•  Excellent communication and people skills
•  Strong commitment to customer service
•  Ability to work under pressure and handle challenging situations
•  Confidence, drive, and enthusiasm
•  Leadership, management, and coaching skills
•  Communicate clearly and effectively, both verbally and in writing, across a variety of audiences
•  Establish and maintain positive working relationships with others, both internally, and externally, to achieve the goals of the organization
•  Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
•  Positively influence others to achieve results that are in the best interest of the organization
•  Accurate typing skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail

Education

•  Bachelor's degree in marketing, Business Administration, or related degree; or equivalent experience required
•  8 years Previous banking experience required
•  3 years management experience required

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.