What are the responsibilities and job description for the Service Advisor - interviews occurring 4/25-4/28! position at Ride North?
SEEKING
a self-motivated individual
that possesses a next -customer service ability
and high level written and verbal communication skills
The ideal candidate will have both
SERVICE WRITING and team MANAGEMENT experience.
Additional Qualifications:
must be good with people, be extremely organized, and can think on their feet!
Expectations and Responsibilities:
- Develop strong customer relationships through the successful management of products and service delivery.
- Translate customers' non-technical descriptions and relate them in a comprehensive and thorough report to the Service Repair Technician.
- Accurately entering and routinely maintaining computerized customer profile information.
- Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
- Developing cost and time estimates, logging needed parts and the time needed for repairs, and scheduling the most appropriate Service Technician.
- Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
- Tracking repair statuses and contacting customers in the case of additional work to relay the details and extra costs.
- Checking or processing warranties and insurance
Benefits with all Full Time Employment positions:
50% medical contribution after 90 days and dental and vision offerings.
100% contribution towards 401k retirement after one year.
Paid time off begins accumulating day 1 on the job and can be utilized from the 90-day mark of employment
Employee discounts on products and service.
Salary base wage in the upper teens per hour plus small commission opportunities.
Rate dependent on experience.
Employees must be able to work the scheduled shift schedule year-round which reflects the complete retail store hours:
9a-6p Tuesday thru Friday and 9a-4p Saturday.
Sundays and Monday the store is CLOSED.
Job Type: Full-time
Pay: $640.00 - $840.00 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Application Question(s):
- MANDATORY response for consideration: Please comment on your recreational and or maintenance related familiarity with small engines, powersports equipment, marine equipment, RVs and/or tractors
- Are our retail hours a desirable work schedule for you (Tues-Sat) and are you looking for a long term (minimum 2 year) career opportunity?
Experience:
- Service writing: 1 year (Preferred)
- parts or service department: 1 year (Preferred)
Work Location: In person
Salary : $640 - $840
