Paratransit Operations and Technical Director

This is an opportunity in the exciting and fast-growing transportation technology industry.  Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. You’ll join a robust and rapidly growing client success team. 

As a Paratransit Operations and Technical Director, you will be the operational technical face of RideCo to clients. You’ll work directly with clients to transition them from their current software solution to RideCo’s system. You will work with clients on the requirements gathering as well as software installation, configuration, testing, end user training and support. Your responsibility is to deliver  the solution and operational integration effectively and efficiently.

Your day-to-day responsibilities will include:

• Develop Standard Operating Procedures: Develop and improve SOP’s for Clients paratransit programs as they transition to RideCo’s modern software platform and enhance the service delivery of the Paratransit services within their community.
• Support new service launches: Analyze customers’ business requirements and objectives to develop processes to meet their needs. Work closely with the customer to ensure that our solution is delivered with operational excellence in mind. 
• In-Person Support: Travel to customer sites in the US and Canada to implement RideCo software and improve client operations. Develop/enhance training materials and deliver training.
• Client stakeholder and project management: Build relationships with stakeholders, understand and manage expectations, build project plans, provide status updates, identify, and mitigate stakeholder concerns and risks, and facilitate collaborative decision making.
• Subject matter expert: Provide detailed and expert information on ADA paratransit guidelines and stay up to date on all ADA regulations changes.
• Client support: Provide ongoing technical systems support. Providing exceptional customer service to client queries and issues. 
  
  

Preferred Qualifications:

• Education: Post Secondary Degree in Business or similar
• Experience: MUST have dispatch and paratransit operations experience with a dispatch software such as Trapeze, Routematch or Ecolane software
• ADA Paratransit Guidelines: must be a subject matter expert and maintain up to date knowledge
• Location: Remote USA 
• Top-notch communicator: Strong written/oral communication and presentation skills, especially when dealing with customers, drivers, operation teams and executive stakeholders.
• Excellent technical skills: Must have excellent technical and analytical skills.
• Willing to travel: approximately 35% as needed, US and Canada (must have valid passport)
  
  

Compensation:

• Base Salary: $100K - $140K performance-based bonus stock options

Who we are:

http://www.rideco.com

RideCo powers on-demand transit. Public transit agencies use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. Our clients include some of the world’s largest transportation operators such as San Antonio Metro, Los Angeles Metro and Calgary Transit.

Have you experienced getting frustrated with transfers and waiting while taking a public bus? Have you seen buses drive around in low-density areas with very few passengers on-board and wondered how inefficient that seems to be? You're likely aware of the first & last mile access challenges faced by transit hubs. We are solving these problems by re-imagining shared mobility. Imagine a world where vehicles have dynamic routes responsive to real-time trip demand. This 'dynamic shuttle' (or van /sedan) would pick you up, on-demand, at or near your doorstep, and take you to your destination or transit hub. Along the way, it may pick-up other passengers going in your direction. Your experience will be seamless: less waiting, less walking, fewer transfers, shorter travel time, and timely pickups and drop-offs. RideCo's 'dynamic shuttle' platform enables this new mode of transit. By seamlessly moving more people in fewer vehicles we are catalyzing a generational shift in how people get around cities and towns. This means commuters spend less time in transit and more time doing what they enjoy.

RideCo powers a diverse range of use cases, including residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.

RideCo is proud to be an equal opportunity employer, we are committed to building and supporting a culture of diversity, inclusion, and accessibility. We hire the best talent regardless of race, color, creed, national origin, ancestry, disability, marital status, age, veteran status, sex, sexual orientation, gender identity, and expression. Building a team that represents a variety of backgrounds, perspectives, and skills benefits our employees, our customers, our products, and our community.  

Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please contact people@rideco.com.

Salary : $100,000 - $140,000