Technical Support System Admin

Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies.  

Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint team. 

 Our Commitment to You 

No matter who you are, where you come from, whom you love, what you believe, or what you geek out about, we bring people together to do great work. That's what makes us Rightpoint!!! 


 Introduction  

The Technical Support System Admin assists employees with a wide array of computing and other technical issues on a day-to-day basis. The ideal candidate needs to have the aptitude to lend technical assistance for 500+ in-person and remote users both quickly and gracefully. The candidate must also be generally excited about all things technology, exhibit outside-the-box thinking and have an approachable attitude and personality. 

What You’ll Do & The Impact You’ll Make  
 

• Provide local and remote support of laptops, mobile devices, and applications.  
• Responds quickly to support requests and manages these requests in the Help Desk ticketing system.
•  Identifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate possibility of reoccurrences  Assist in the creation and expansion of internal IT knowledgebase documentation  
• User onboarding activities including user creation and hardware setup along with inventory management. 
• Provides support coverage during non-business hours if necessary

  What We’d Love to See 

•  Passionate about learning new technology and supporting users. 
• Demonstrated ability to troubleshoot and resolve issues related to IT hardware required 
• Prior IT help desk or similar support experience is required  

• Strong customer service and communication skills. 
• Ability to work independently 
• Experience supporting both Windows 10 and Mac OSX operating systems is required  
• Experience with Active Directory / Office365 / Azure management required 
• Technical certificates (A+, Network+, MCSA) recommended  

Benefits and Perks at Rightpoint

• Flexible PTO
• Casual and open office environment
• Flexible Work Schedule
• Great insurance coverage and flexible spending accounts (Multiple Options!)
• 401k with Company Matching
• Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.
• Continuous Training, Certifications, and Learning Opportunities

EEO Statement

Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.