What are the responsibilities and job description for the Parts Counter Representative position at Rihm Kenworth- Winona?
COMPANY INTRODUCTION:
Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Parts Counter Representative with an established organization, you could be the right fit for Rihm Family Companies. Please apply today.
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Some of the great benefits that we offer:
- Medical & Prescription Coverage
- Dental Coverage – 100% Employer Paid!
- Health Savings Account & Employer Contribution
- Flexible Spending Account
- 401(k) Savings Plan & Employer Match
- Basic Term Life and AD&D Coverage
- Short Term & Long Term Disability Insurance
- Paid Time Off & Holidays
- Company Paid Training
- Employee Assistance Program
- Company Discounts (ex. Verizon Employee Discount)
- Red Wing Shoe Safety Footwear Program
POSITION SUMMARY:
Sells industry related parts over the counter, phone, email or in person while providing superior customer service to all customers.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
- Assists internal and external customers in obtaining required parts in a friendly, professional manner.
- Providing accurate and timely price quotes and other parts-related information to customers.
- Makes outbound sales calls as required.
- Responsible for developing and growing accounts as assigned.
- Up-sells customers with related parts.
- Issues credit for returned goods.
- Makes informed decisions regarding credit assuring to comply with credit guidelines provided by company.
- Pulls orders for customers and helps load parts into vehicles.
- Inventory responsibility to include cycle counts, out-of-stock notifications to management, out-of-stock materials locating and ordering when needed, assigned out-of-stock replenishments, back-ordered and will-call parts follow-up.
- Maintains accurate records of all repair orders, invoices, insurance estimates and special order parts.
- Coordinates and processes orders for shipment, delivery or pick-up.
- Participates in all training programs that are made available and keeps current on new products and product updates.
- Reviews open-order reports and closes/voids invoices within 60 days.
- Stays connected to other employees and customers through the use of email, voicemail as well as other forms of communication.
- Inspects cores and processes monthly returns to vendors.
- Demonstrate competency in parts learning system through participation in the e-learning product knowledge modules from PACCAR, Cummins and other parts knowledge systems.
- Other duties to meet business needs.
Qualifications:
- 12 Months plus Truck parts experience
KEY ATTRIBUTES / SKILLS / CHARACTERISTICS:
- Excellent customer service and interpersonal skills
- Basic computer skills
- Organized
- Effective at multi-tasking
PREFERRED QUALIFICATIONS:
- High school diploma or GED
- Truck dealership experience
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee may occasionally lift and/or move up to 100 pounds.
- Specific vision abilities required by this job include close vision and depth perception.
- The employee is regularly required to use arms, hands and fingers to grasp, type, pull and reach.
- The employee is frequently required to stand, walk, sit, talk, hear and may occasionally kneel or crouch.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and vibration.
- The employee may be exposed to fumes or airborne particles.
- The noise level in the work environment is usually moderate and occasionally loud.
Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience, without regard to race/ethnicity, religion, gender identity/expression, disability, veteran status, or any other legally protected classification.