What are the responsibilities and job description for the Administrative Assistant position at Ring Ring Marketing?
About Ring Ring Marketing:
Ring Ring Marketing is a leading digital marketing agency dedicated to creating impactful digital strategies for our clients. We believe in continuous improvement and ensuring that our clients are always satisfied with our services. To strengthen this commitment, we are in search of a dedicated Client Liaison to join our team.
Position Overview:
As a Client Liaison, you'll be the bridge between our clients and our agency, ensuring seamless communication, client satisfaction, and continuous improvement in our service delivery. You'll also be a vital support system for our executive team, stepping in to assist with administrative duties. The schedule for this position is Monday through Friday, 7:30 AM - 4:30 PM Pacific.
Key Responsibilities:
1. Client Check-Ins: Conduct regular check-in calls with our clients to gauge their satisfaction level, gather feedback, and ensure any concerns are addressed promptly.
2. Feedback Collection:Administer and analyze client feedback surveys to identify areas of improvement and share findings with the Client Relations Managers and executive team.
3. Client Relations Manager Liaison: Relay feedback to the Client Relations Managers. Where necessary, facilitate a smooth transition between Client Relations Managers to ensure the best client-agency fit.
4. Inbound Calls: Handle company inbound calls, addressing queries, concerns, and directing them to the appropriate department/person as required.
5. Administrative Support: Provide assistance to the CEO and the Executive Assistant on various administrative tasks, including but not limited to, scheduling meetings, data entry, and managing correspondence.
6. Continuous Improvement: Collaborate with the internal team to implement client feedback and improve the overall client experience.
Qualifications:
- Proven experience in customer service, client relations, or a related role.
- Exceptional verbal and written communication skills.
- Strong organizational and multitasking skills.
- Ability to work independently and in a team environment.
- Proficient in MS Office and CRM software.
- Ability to handle sensitive situations with tact and professionalism.
- Ability to work in a fast-paced, dynamic environment
What We Offer:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Professional development opportunities
- Collaborative and supportive work environment
How to Apply:
Include the phrase "orange tiger" and a summary of why you would be perfect for this job.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Las Vegas, NV 89113: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is the secret code to apply for this job? It is in the job posting.
Education:
- Associate (Required)
Experience:
- administrative assistant: 2 years (Required)
Work Location: Hybrid remote in Las Vegas, NV 89113
Salary : $50,000 - $55,000
