SRE Engineer

Say hello to possibilities. It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We’re a $1.5 billion company that’s growing at 30 % annually and we’re expanding our Engineering Team to make sure we stay ahead of the competition. JOB DESCRIPTION: Responsible for supporting RingCentral's production system and working closely with development and operations teams to lead the identification and implementation of the latest tools, best practices, and processes to support faster software deployment and production support. JOB DUTIES: Provide server environment design and support, and supply outages resolution and "break-fix" as needed; Lead and collaborate with the network operations center to support the packaging, deployment, monitoring, and system reliability scripting; Being accountable for production software deployments and being the go-to person for our SRE team for the ongoing 24x7 support of our RingCentral’s production system; Support and maintain RingCentral system applications. Detect bottlenecks in application flows, finding bugs and propose solutions for developers; Automate processes for migration and test of the RingCentral system deployed to a public cloud; Take escalations from the NOC team, and conduct incidents investigation and automated tools development; Provide RingCentral Production system stability and fail-safety, incidents resolution and root cause analysis; Develop internal tools for incident prediction and faster resolution; Implement, maintain and troubleshoot end-to-end server and network solutions for the enterprise; Cooperate with Network Operations and Telephony Operations teams to assist in RingCentral network and telephony infrastructure upgrade, maintenance, and troubleshooting; Perform system and web-server administration, write scripts, engage in network protocols and conduct remote administration of servers and network devices. REQUIRED SKILLS/TOOLS: Experience with UCaaS platforms, Amazon Web Services (AWS), Google Cloud Platform, Ansible, Terraform, Python, Bash, Jenkins, GitLab CI/CD, Linux OS, Kubernetes, Docker, VoIP services, network stack, network protocols, and network architecture is required. EDUCATION/EXPERIENCE / QUALIFICATIONS: U.S. Master’s degree in Information Systems Engineering, Industrial Engineering or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bachelor’s degree or equivalent in Information Systems Engineering, Industrial Engineering or a related field plus five (5) years of related experience, is required. Within the foregoing parameters, any suitable combination of education, training, and experience is acceptable. JOB LOCATION: Centennial, CO WHERE TO APPLY: Please send resume, credentials, and references by mail to: RingCentral, Inc., Attn: HR Dept., 20 Davis Drive, Belmont, CA 94002. What we offer: RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs), and Commuter Benefits 401K match and ESPP Flexible PTO Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace Paid parental leave and new parent gift boxes Pet insurance Employee Assistance Program (EAP) with counseling sessions available 24/7 Rocket Lawyer services that provide legal advice, document creation, and estate planning Employee bonus referral program RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at a massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world-class team and bring your ideas to life. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote, and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are hired in Colorado, the compensation range for this position is between $78,000 and $116,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience

Salary : $2 - $78,000