Pool technician

Basic Function

Under the direction of an administrator or manager, provides duties related to day-to-day registration activities which assist in the processing of students and related paperwork necessary to facilitate student enrollment into college classes and programs.

The Registration Technician is an entry-level classification within the Admissions and Records (A&R) Department. The incumbent performs a variety of routine, day-to-day activities to support the A&R office, staff, and students.

The Registration Technician works under the direct supervision of the administrator or manager and executes the assigned tasks with a lower degree of independent judgement and makes decisions based on well-defined and established guidelines, policies, and procedures related to the area of assignment and or at the direction of the administrator.

The Registration Technician is distinguished from the Admissions and Records Technician I and II in that the latter classifications perform essential responsibilities requiring moderate to advanced knowledge of A&R policies and procedures under general or limited direction from the administrator or manager. Representative Duties

Reviews records for status change; accepts, reviews, and processes college application data into student information system;

enters application data into college computer program. E

• Reviews applications for accuracy and completeness and makes corrections as needed; reviews and resolves applications held in errors. E
• Residence codes college applications that are routine in nature; enters and updates routine applications. E
• Issues transportation program : verifies student’s eligibility, activates, issues transportation passes, and process replacement passes, as needed. E
• Answers and provides information and assistance to students and employees in any modality identified by the college, including by not limited to, in person, via email, and by phone. E
• Takes identification card photos and issues the card for students and staff. E
• Admits, registers, processes change of program / major, and add / drop, requests. E
• Identifies codes for application reporting (high school, college). E
• Works payment windows, accepts fees in cash, check, credit card payments and posts payment information on the system; reconciles daily fee payment receipts, cash on hand resolves issues. E
• Organizes, arranges, and files all physical and electronic documents. E
• Assists with training of new registration clerks. E
• May train and provide work direction to student workers, student assistants, and short-term, temporary staff. E
• Performs a variety of clerical and administrative responsibilities in support of the department’s day-to-day activities and / or operations utilizing a variety of communication modalities including but not limited to answers and responds to phone calls, emails, text messages, and chat platforms;
• opens, screens, and distributes mail and correspondence; photocopies documents and requests duplication services; ensures maintenance and repairs of assigned work areas, facilities, or equipment;
• enters various requests for services from IT, Facilities, and Maintenance; contacts vendors for equipment service, when needed;

follows-up with vendors to ensure satisfactory completion of requests; may perform simple repairs or maintenance to standard office equipment. E

Performs related duties that support the overall objective of the position.

The Americans with Disabilities Act (ADA) requires us to identify the essential (E) duties / functions of the position. We have indicated those duties with an E on the job description.

Knowledge and Abilities Knowledge of :

• District policies and procedures related to the area of assignment.
• Applicable sections of the California Education Code and other applicable laws related to the area of assignment.
• Federal, state, and local laws, rules, and regulations governing student admissions and records.
• Administrative practices and procedures, including recordkeeping and filing practices and procedures.
• California Education Code and Title V as it relates to the area of assignment.
• Family Educational Rights and Privacy Act (FERPA).
• Basic mathematic skills.
• Basic research techniques, methods, and procedures.
• Federal and state regulations, policies, and guidelines, regarding community college admissions and student record keeping.
• Modern office practices methods and techniques.
• Record keeping, filing, file sharing, and filing systems methods and techniques.
• Operation of standard computer software programs, applications, and databases; computer hardware and peripheral equipment.
• Human relation skills to use proper telephone etiquette.
• Effective communication techniques and interpersonal skills using tact, patience, and courtesy.
• Principles of sound business communications.
• Best practices and procedures on use of various office equipment.
• Correct English usage, grammar, spelling, punctuation, and vocabulary.
• Communicate clearly and effectively both verbally and in writing.
• Effective communication techniques and interpersonal skills using tact, patience, and courtesy.
• Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

Ability to :

• Perform the essential responsibilities of the position.
• Interpret and explain rules, regulations, procedures, and policies regarding student admissions, registration, and records maintenance.
• Relate effectively to all students.
• Organize, set priorities, and exercise sound independent judgement within areas of assigned responsibility.
• Interpret, apply, explain, and reach sound decisions in accordance with District policies and federal, state, and local regulations and requirements.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Review situations accurately and determine the appropriate course of action using judgment according to established policies and procedures.
• Establish, maintain, and foster positive and effective working relationships.
• Listen actively and effectively.
• Communicate clearly and effectively, both orally and in writing.
• Understand and follow oral and written instructions.
• Maintain confidentiality of District files and records.
• Maintain a positive attitude in customer service.
• Maintain productive work relationships with employees and students.
• Utilize a variety of computer software programs, applications, databases, and Enterprise Resource Planning (ERP) Systems such as Banner.
• Work under pressure, meet deadlines and maintain attention to detail.
• Perform multiple tasks simultaneously.
• Determine appropriate course of action using judgment-established policies and procedures.
• Enterprise Resource Planning (ERP) Systems such as Banner.
• Understand and follow verbal and written directions.
• Effectively communicate both verbally and in writing.
• Exercise tact and diplomacy in dealing with sensitive, complex, and confidential personnel issues and employee situations.
• Explain procedures to others; convey a positive image of the college.
• Establish and maintain effective and cooperative working relationships with those encountered in the course of work.
• High school graduate or General Educational Development (GED); AND
• One (1) year of clerical experience and working with the general public.
• Or satisfactory completion of 12 college units.
• Or any combination of education and experience which would provide the required qualifications for the position.

Equivalencies Foreign Degrees

Any degree from a country other than the United States, including Canada and Great Britain, must be evaluated by an Evaluation Service prior to the closing date.

Certification must be attached with copies of transcripts.

License Certificates / Credentials

• Possession of, or ability to obtain, a valid driver license.
• Insurable driving record throughout the course of employment in a position requiring transporting students or using a District or college vehicle.
• May be required to travel for various off-site meetings, trainings, conferences, and or events in support of the overall objective of the position.

Desired Qualifications Experience working in a student-centered environment. Distinguishable Characteristics Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees work under typical office conditions, with constant interruptions, and the noise level may vary depending on activities of the office.

Physical Demands

While performing the duties of this job, employees are regularly required to sit or stand for extended periods of time; talk or hear, in person and by telephone;

use hands repetitively to finger, handle, feel, operate personal computers and other standard office equipment; and reach with hands and arms.

Specific vision abilities required by this job include close vision, use of both eyes, ability to distinguish basic shades and colors and the ability to adjust focus.

Employees are frequently required to walk and stand and occasionally lift up to 20 pounds.

Mental Demands

• While performing the duties of this class, incumbents are regularly required to use written and oral communication skills;
• read and interpret data; use math and mathematical reasoning; analyze and solve problems; learn and apply new information and skills;

perform highly detailed work on multiple, concurrent tasks; and interact with District, students, vendors and others encountered in the course of work, some of whom are dissatisfied or abusive.

Position Description Applications are currently being accepted for Registration Technician, District Pool.

Last updated : 2024-04-24