Senior IT Support Manager

Ripple
San Francisco, CA Full Time
POSTED ON 9/27/2022 CLOSED ON 12/1/2022

Job Posting for Senior IT Support Manager at Ripple

Ripple is seeking a dynamic manager for our growing team of IT Support members. This position is based in San Francisco, California, and will be responsible for managing and delivering the best IT support on the planet - enabling employees to innovate and operate at their peak potential. 

 

WHAT YOU'LL DO:

  • Manage, develop, and train a global team of technical support personnel within our IT Support group including hiring, performance management, and career development.
  • Monitor service level metrics and response times and redirect team activities as needed.
  • Design and execute projects to improve systems and operations.
  • Develop and document new support and operations processes.
  • Manage hardware and software purchasing (including new employee onboarding technology setup) for San Francisco and the Americas.
  • Ensure accurate asset management records.
  • Support Ripple’s employees in resolving problems with IT, AV and Communications systems.
  • Willingness to jump in and help out with support issues as needed.
  • Recognize inefficiencies and drive process improvement to enhance productivity
  • Drive execution of SOX controls.
  • Own the operational efficiency of the IT Service management process with focus on excellent user experience.

 

WHAT WE'RE LOOKING FOR:

  • 4-6 years' experience in Enterprise IT Support Management.
  • Experience leading a team of full time, and on call support resources.
  • Strong experience in Google Workspace Administration, SaaS productivity and identity management tools.
  • Strong experience with deploying and supporting Mac and PC endpoints.
  • Proficiency supporting IT needs of distributed teams made up of FTEs and Contractors.
  • Knowledge of IT security principles, EDR tools, and monitoring for policy exceptions.
  • Ability to lead, prioritize, facilitate, organize and manage several milestones and projects efficiently.
  • Experience in documenting processes and monitoring performance metrics (OKR, KPI).
  • Familiar with IT Service management-related methodologies (ITIL).
  • Strong interpersonal skills and ability to work with cross-functional teams, customers, and external vendors.
  • Excellent customer service, organizational, prioritization, multitasking, communication and leadership skills.
  • Ability to understand and leverage internal and vendor technology teams to improve processes, systems and maximize resources.
  • Ability to be creative, innovative and flexible in responding to rapidly changing needs and priorities.
Manager, IT Support
PlayStation Global -
San Francisco, CA
Senior Market IT Manager
Marriott International -
San Francisco, CA
Senior IT Audit Manager
DocuSign -
San Francisco, CA

Popular Search Topics

Salary.com Estimation for Senior IT Support Manager in San Francisco, CA
$64,957 to $85,053
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Sign up to receive alerts about other jobs with skills like those required for the Senior IT Support Manager.

Click the checkbox next to the jobs that you are interested in.

  • Customer Service Skill

    • Income Estimation: $51,204 - $187,173
    • Income Estimation: $53,365 - $114,607
  • Expediting Skill

    • Income Estimation: $53,695 - $85,099
    • Income Estimation: $64,721 - $84,129
This job has expired.

Job openings at Ripple

Ripple
Hired Organization Address Lafayette, IN Part Time
Great opportunity with a fast-paced new local concept - Ripple & Company. We are looking for a Shift Manager to lead our...
Ripple
Hired Organization Address Lafayette, IN Full Time
Ripple & Company is looking for the Chef de Cuisine position on the main floor. Looking for energetic, positive, team-or...
Ripple
Hired Organization Address Lafayette, IN Full Time
Great opportunity with a fast-paced new local concept that is quickly growing - Ripple & Company. We are looking for a F...
Ripple
Hired Organization Address Lafayette, IN Part Time
Ripple & Company is looking for prep and line cooks on the main floor. Looking for energetic, positive, team-oriented ca...

Not the job you're looking for? Here are some other Senior IT Support Manager jobs in the San Francisco, CA area that may be a better fit.

Business Development/Sales Manager - Home Care

At Home Support Senior Care, San Francisco, CA

Senior IT Desktop Support Technician

Accellion USA, LLC, San Mateo, CA