What are the responsibilities and job description for the Non-Profit/Charity Marketing position at Rise Up Marketing Inc.?
Job Description
Job DescriptionCompany Description
Job Title: Customer Service Representative
Company: Rise Up Marketing Inc,
Location: Tacoma, WA
Job Type: Full time, Mon-Fri, 8:30am-5:30pm
About Us: Rise Up Marketing is a team of driven individuals, spreading awareness on behalf of the non-profit organizations and charities we represent at face-to-face events in the community. In this role, you’ll be our customers’ first point of contact, responsible for delivering best-in-class experience so that we can help the world become a better place.
*This is NOT a remote position*
Responsibilities:
- Provide accurate information and assistance to customers
- Resolve customer concerns in a professional and efficient manner.
- Keep records of customer interactions, transactions, comments, and complaints.
- Collaborate with other representatives to address customer needs and concerns.
- Maintain a high level of product knowledge to effectively address customer inquiries.
- Identify and escalate priority issues to the appropriate team members.
Qualifications:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a patient demeanor.
- Previous experience in a customer service role is a plus.
- Ability to adapt and respond to different types of characters.
- Strong time management skills and the ability to multitask.
- A positive attitude and a strong commitment to customer satisfaction.
Benefits:
- Gas/mileage reimbursement
- Travel/networking opportunities
- Criteria based promotions
- Medical, Dental, Vision
- 401(k)
We're an outsourced sales and marketing company that helps non-profits with their marketing efforts by hosting face to face events.
Company Description
We're an outsourced sales and marketing company that helps non-profits with their marketing efforts by hosting face to face events.
Location/Region: Tacoma, WA
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