What are the responsibilities and job description for the Support Specialist position at Risk Solutions?
- The LNRS Government Services department focuses on the provision of asset verification for federal, state and county agencies who determine eligibility for publicly funded programs.
This role supports our Agencies and consumers in receiving the correct account information and balance history.
Work Hours: Typical shift time is 8:30 AM – 5:00 PM, but other part and full time options may be available between 6:00 AM to 9:00 PM
Key Responsibilities:- Maintain relationships and provide support to field offices, agencies and financial institutions participating in the asset verification programs.
- Contact financial institutions to correct or update previously responded to requests.
- Meet productivity and quality requirements entering financial and account balance data provided by financial institutions.
- Maintain required records in the completion of data entry tasks.
- Conduct quality control reviews.
- Meet contracted service level agreements, including response times, etc.
- Assist in resolving and reporting any errors related to operations.
- Assist in maintaining/updating documentation of procedures and reports.
- Additional department responsibilities as required.
Qualifications Required:- College Degree preferred. High School diploma required.
- Word per minute must be at least 50 wpm. A words per minute test will be given during the interview.
- Microsoft Suite skills. Experience with Excel and Word required. Able to work with PCs and web-based applications.
- 10 key skills including the ability to pass a standardized proficiency test during the interview.
- Strong attention to detail and a commitment to the highest quality of performance.
- Exceptional oral and written communication skills.
- Able to multi-task.
- Extremely organized.
- Able to adapt to new environments, adjust to situations or demands, and function effectively with a minimum of confusion or loss of productivity.
- At least 1 year of data entry experience preferred.
- At least 1 year of customer service experience preferred.
- Able to work under pressure and meet deadlines with ability to work overtime.
- Self-motivated, reliable, proficient at working independently as well as in a team.
- Must be able to obtain SSA Security Clearance as a condition of employment/continued employment.
#LI-DNI
At Lexis Nexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
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.Salary : $28,300 - $35,900
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