Dispatcher/Customer Service

Responsibilities

• Professionally answers incoming calls, schedules appointments for service technicians, follows up on calls, resolves customer complaints and customer inquiries
• The position requires above average attention to details, concern for the exact correctness of work, and a strong commitment to tasks being completed on time
• As a Dispatcher, you will effectively coordinate multiple technicians and tasks by performing various coordinating tasks, such as scheduling, calendar management, and communicating with customers and technicians
• Dispatcher is expected to work in a fast-paced environment, managing several tasks at once, and will work closely with internal personnel and leadership
• Know how to establish and maintain customer rapport to ensure the highest level of customer satisfaction
• Assists technicians with generating quotes and encourages upsales when applicable
• Keeps customers and technicians informed of current work order status: parts or scheduling change needs
• Verify customer invoice has correct pricing included for labor, trip charge, and parts markup and invoice customer via email or post mail
• Collects payment via credit card and enters payment into FieldEdge
• Promotes positive office environment and team collaboration

Qualifications

• Excellent communication skills, both verbal and written
• Comfortable making outbound calls to follow up with customers and vendors and conduct customer surveys
• Experience at working both independently and in a team-orientated, collaborate environment is essential
• At least two (2) years of Customer Service experience
• Strong attention to detail
• Strong work ethic
• Works well under pressure and has the ability to follow through with tasks and complete them on time
• Able to multitask and complete tasks in a timely manner

As a Receptionist-Dispatcher you play a crucial role in our company, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job management, scheduling and customer satisfaction. If you are passionate about delivering exceptional customer service and enjoy working in a team-oriented setting, we would love to hear from you. Apply now!

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $20 - $22