Concierge

A concierge is a hospitality professional who attends to the needs of the guests and helps them organize their accommodations. Their duties include :

• Maintain updated knowledge of assets specific to the company’s needs.
• Greet guests and confirm reservations.
• Provide excellent customer service and attention to detail.
• Maintain positive ongoing relationships.
• Maintain high ethical standards and professionalism.
• Multitask and prioritize as necessary to meet customer needs.
• Represent the company with integrity and dedication.
• Manage guest / customer complaint
• Taking messages
• Managing mail, luggage and deliveries
• Perform basic administrative / secretarial / reception duties
• Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation
• Making dinner / event reservations for guests
• Arranging special service
• Answer phone and email inquiries from potential guests in a timely and respectful manner
• Greet guests and visitors warmly and make them feel welcome and attended
• Receive and redirect mail, phone calls, packages, etc
• Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
• Anticipate guests needs in order to accommodate them and provide an exceptional guest experience
• Maintain inventory of supplies and order new stock as needed

Qualifications for Concierge

• 1 years of previous customer service experience
• Positive phone demeanor and superior written and verbal communication skills are essential
• Must have a service oriented mindset and be capable of making every guest feel valued
• Knowledge of basic office equipment, including printers, scanners, copiers, etc
• Exemplify strong organizational skills and attention to detail
• Competent working with Microsoft Office suite, including Word, Outlook and Excel
• Possess a positive attitude and be willing to work as part of a team
• Ability to speak a second language is an asset
• Willing to work irregular shifts and weekends

Last updated : 2024-04-30