Job Posting for Sportsbook Writer at Rivers Casino & Resort Schenectady
Position Summary: Provide excellent customer service while writing and cashing Sportsbook tickets
Job Title: Sportsbook Writer
Department: Sportsbook
Reports To: Supervisor Sportsbook
FLSA Designation: Non-exempt
License Type: Gaming
Target Pay: Start - $21.24 One Year - $23.60
Essential Job Functions:
Always welcomes guests to the Sportsbook
Responsible for being well-versed in the products and services offered by the Sportsbook Department and the ability to promote to the guests in a confident and professional manner any and all current promotions and events that are being offered
Communicates and explains the wager process to new and existing guests
Responsible for obtaining and balancing their own cash bank during their shift
Responsible for placing, writing, cashing and processing tickets according to the cash handling policy and procedures
Must maintain strict confidence of all confidential and proprietary information disclosed by Rivers Casino & Resort, team members and guests
Complies with all internal controls and procedures that are related to department operations
Ability to handle guest disputes, resolve complaints and difficult situations in a calm and patient manner
Maintain cleanliness at their work station, in and around the Sportsbook Department.
Ensure all gaming regulations, Title 31 and other policies and procedures are always adhered to
Ensures compliance with regulatory controls both internal and external, including but not limited to, state and federal laws and the New York State Gaming Commission regulations
Ability to investigate and assist guests with kiosk malfunctions and service interruptions in full compliance with New York State Gaming Commission and policy and procedures
Performs all other duties as assigned
Qualifications:
Must be 21 years of age or older
High school diploma or equivalent
One or more years of customer service experience
One or more years of cash handling experience (preferred)
Excellent customer service and interpersonal skills
Excellent communication skills, both written and oral
Ability to communicate with the leadership team, team members, and guests
Available to work flexible shifts, weekends and holidays
Ability to obtain and maintain a New York State Gaming License
Working Conditions:
Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms; stand and/or walk for prolonged period of time
Must occasionally lift up to 25 pounds
Frequently required to stoop, crouch or kneel
Ability to interact with others while maintaining a positive and professional demeanor
Possible exposure to high noise level for extended periods of time
Salary.com Estimation for Sportsbook Writer in Schenectady, NY
$27,317 to $42,913
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