SURVEILLANCE SUPERVISOR

Summary: Supervises Surveillance Officers while performing electronic and visual surveillance of
gaming operations.

Job Title: Surveillance Supervisor
Department: Surveillance
FLSA Designation: Non-Exempt

Essential Job Functions:

• Be goal orientated and meet commitments.
• Work in a clandestine environment and observe activities through closed circuit television.
• Must be a team player, and be able to work in a group or at times individually.
• Ensure compliance with all established company and departmental policies and procedures.
• Make every team member feels like an integral part of the surveillance department.
• Treat every surveillance employee with openness and fairness, and demonstrate honesty,
  involvement and professionalism.
• Clearly communicate and enforce company expectations including code of commitment, policies
  and procedures, as well as department goals and objectives.
• Address employee performance issues, coach and mentor employees, provide ongoing feedback.
• Take personal responsibility for creating an atmosphere of commitment to internal guests.
• Carries out procedures, trains, schedules, and evaluates personnel in keeping with company
  objectives.
• Supervises and coordinates activities related to the surveillance of gaming areas, cashier cages,
  count rooms, and any other areas as determined by management.
•  Assist the director in the overall operation of the surveillance department. Assumes responsibility
  for the director in his absence.
• Maintains a thorough understanding of the New York State Gaming Control Board regulations
  and ensures that these regulations are adhered to.
• Keep the surveillance director informed of all pertinent information regarding surveillance
  activities and irregularities.
• Observe, detect and report any cheating activity.
• Perform all other duties as required.

Qualifications:

• High school diploma or equivalent required.
• Surveillance experience preferred.
• Good computer skills required.
• Must be able to train employees on the computer.
• Possess a thorough understanding of all surveillance activities necessary for a secure
  casino operation.
• In depth knowledge of slot machines, and all casino related departments to include credit, cage,
  count rooms, security, and any other areas as determined by management.
• Previous managerial/supervisory skills desired.
• Excellent interpersonal and verbal and written skills are essential.
• Ability to communicate with Team members and guests
• Ability to be a TEAM player
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing
• New York State Gaming License required.