What are the responsibilities and job description for the Svc Dispatcher position at RML Auto?
Responsible for ensuring the proper repair and servicing of all the vehicles taken in by the service department and maintaining technician productivity at levels determined by service management. This task is accomplished by providing direct on-the-job assistance to technicians, coordinating and conducting training, inspecting jobs for proper completion and creating an environment for high productivity through motivational leadership and effective administration.
Responsibilities:
- Maintain a high level of product and technical knowledge and practical experience through the study of technical manuals and bulletins, classroom training, communication with factory service representatives and actual hands-on experience.
- Maintain a skill summary of the technical staff and make recommendations to service management regarding technical training needs.
- Provide technical and administrative training for technicians both in a classroom setting and on-the-job as directed and/or approved by service management.
- Provide timely on-the-job assistance to technicians experiencing difficulty diagnosing and/or repairing vehicles.
- Review the diagnostic results of any technician performing new and/or unfamiliar diagnostic procedures before major repairs are begun.
- Provide diagnostic and test drive assistance on the service lane as needed by the service sales staff.
- Personally, quality check and/or road test the work performed on every vehicle with a major repair, every new vehicle within 6 months of its delivery date, every vehicle worked on by a technician inexperienced at the operation performed, or as directed by service management.
- Assist the service sales staff in properly documenting repair order complain, cause and correct information.
- Administrate pay for the technical staff according to company policies.
- Attend 1 group morning meeting per day to ensure proper conduct and motivational impact.
- Meet individually with group leaders once a week to review group performance and counsel them regarding all administrative and management matters.
- Meet with the service manager once a week to report on shop production and discuss any pending administrative or management matters.
- Monitor the manufacturer’s technical certification programs to ensure that all the dealerships technicians have the opportunity to qualify with the highest possible scores.
- Perform various administrative tasks as directed by management.
- Keep shop equipment in safe operating condition. Stay informed about new equipment available in the marketplace and be able to make objective recommendations regarding the purchase of such equipment.
- Direct the maintenance of shop “cleanliness” in accordance with company housekeeping policies and management directives.
- Coordinate repairs as necessary on the entire physical plant.
- Arrive at work, take breaks and lunch, and depart work at the times designated by management.
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
- Maintain a high level of personal grooming, hygiene, and uniform appearance consistent with the job and dealership standards.
Requirements:
- Follows the dress code the company has put in place. Maintains a clean and neat work area.
- Follows federal, state and local law as well as company policy about safeguarding all information.
- Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time.
- Keeps current with annual HR training along with any other training that might be required for this position.
- Follows all company policies and procedures. Notifies supervisor of any illegal activity.
WORK ENVIRONMENT The work environment characteristics described here are
representative of those an employee encounters while performing the essential functions of this
job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions, please see your supervisor if you need an accommodation.
PHYSICAL DEMANDS The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions, please see your supervisor if you need an accommodation.
Note:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, technological developments, etc.).
Dispatcher
Ritchie Bros. -
Springfield, MO
Dispatcher
IAA, an RB Global Inc. Company -
Springfield, MO
Supervisor-Environmental Svc
Mercy -
Aurora, MO
