What are the responsibilities and job description for the General Manager position at Road & Rail Services?
The General Manager position is a Full-Time salary position in a retail-like setting, with exceptional benefits and a strong management team that will build your sales and customer service skills. As a General Manager, your responsibility includes the overall growth and financial profitability through revenue management, guest satisfaction, and maintaining a positive and efficient work environment for team members. In addition, the General Manager uses superior customer service skills and managerial experience to develop strong relationships with guests while leading a winning team.
At Superior Auto, we seek driven individuals with a positive winning attitude. Superior Auto's ideal candidate is seeking more than a job. Instead, you are pursuing a career that offers unlimited growth within the company!
LEAD STORE’S SUCCESS BY ENSURING:
- A culture that fosters mission and values.
- Superior customer service through fun, friendly stores.
- Assist customers with the application process by gathering information for credit approval, such as verification of funds, utility bills, insurance information, and pulling credit reports.
- Manage costs and expenses for the location.
- Manage local advertising following industry regulations and established budgetary guidelines.
- Other duties as assigned by a leader.
COMPETENCIES of a General Manager:
- Responsible for actions and performance either individually or on a team.
- Works efficiently by planning and organizing work to achieve goals and objectives.
- Focuses on customers by anticipating customer needs, overcoming obstacles, and continually striving to improve customer satisfaction.
- Applies practical analytical skills by integrating complex information while balancing tactical and strategic initiatives.
- Communicates effectively by providing precise and timely communication and demonstrating practical listening skills.
- Demonstrates adaptability by adjusting to changing business priorities.
KNOWLEDGE and SKILLS for a General Manager:
- Demonstrates the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Demonstrates record of achieving performance goals and objectives.
- Demonstrates ability to make prudent and timely decisions, is well researched, and reflects awareness of impact.
- Demonstrates strong interpersonal skills, including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply sound judgment in ambiguous situations.
- Demonstrates adaptability by adjusting to changing business priorities.
Demonstrates ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
WORK EXPERIENCE and/or EDUCATION for a General Manager:
- Must have a high school diploma or equivalent.
- 3 years of successful operations or general management and leadership experience.
- Must have a valid state driver’s license and a good driving record
- Must be at least 18 years of age
- Proficient at speaking, reading, and writing English
BENEFITS of a General Manager:
- Always have Sunday's off and no late retail hours
- Health insurance
- Dental Insurance
- Vision Insurance
- 401k
- Employer contribution HSA
- Plus, many more!
Essential Working Conditions of the Position:
Working inside, outside, wet, hot and cold temperatures, humid, dry, adequate light and ventilation, moving objects, working with others, working around others, and working alone.
*Nothing in this job description restricts management’s right to assign or reassign duties and
responsibilities to this job at any time.
**Superior Auto is an Equal Opportunity Employer