What are the responsibilities and job description for the Floor Manager position at Robbins Brothers?
FLOOR MANAGER
ABOUT ROBBINS BROTHERS
WE ARE (LITERALLY) IN THE BUSINESS OF MAKING DREAMS COME TRUE! There are few things in life as magical as a marriage proposal. This once-in-a-lifetime moment for our guests is part of our everyday lives. We're romantics at heart who spend our days celebrating the art of the ring, the majesty of diamonds, the perfect proposal, and something borrowed and blue. Every time we step onto a showroom floor or engage with guests virtually, our primary focus is on creating joy, plain and simple. Not bad for a day’s work!
Here, we celebrate our personal milestones as much as our guests with a supportive and rewarding work environment and one of the industry's most competitive compensation packages. We cultivate brighter futures with recognition, awards, education, mentorship, and opportunity, which helps each of us develop and grow in ways we never imagined. A career at Robbins Brothers is not just a job; it's a life-changing proposal that's impossible to refuse.
OUR CULTURE & COMMUNITY
While unwaveringly committed to fostering a diverse, inclusive, and multi-cultural environment—we also seek out team members who share our values. That means we actively look for people (like you) who are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit. Above all, we’re looking for those who are unabashedly and unapologetically in love with love.
This spirit is seen and felt in our showrooms, offices, and core brand values that have remained unchanged for 100 years and counting.
Robbins Brothers offer a flexible work schedule that includes a combination of remote and on-site, as well as flexible hours
Role
The Floor Manager acts as co-owner of the Retail Store Operational Plan and is responsible for insuring that store objectives are met and for insuring that all sales opportunities are maximized by matching the “right associate” to the “right customer”. He/she will participate in training store associates, will address or delegate customer concerns and will maintain a constant awareness of security issues involved in operating a store.
The Floor Manager works closely with the General Manager in all aspects of Store Operations function as well as with all other functional heads to achieve company objectives and is responsible for developing and implementing and effective succession plan as well as for modeling, support and adherence to company values.
Responsibilities
Sales and Maintaining Net Profitability
Must maintain a balance performing store management responsibilities while achieving personal sales goals
Responsible for achieving minimum monthly quotas in sales volume and Net Profitability.
Responsible for applying the selling system as prescribed.
Responsible for continually improving sales education through DCA, GQ, and E-Campus etc.
Exceeds guests expectations ensuring the delivery of the legendary Robbins Brothers experience
Sales Management & Personnel Development
Must assist Management Team in: floor leading, recruiting, training and motivation.
Master the use of the Salesforce and helps the Sales Manager manage other associates use of Salesforce.
Recruits, motivates, mentors and inspires others.
Promotes Perfect Proposals.
Completes E-Campus modules.
Close % and Average Sale
Understands and, accurately tracks Close % and Average Sale.
Strives to constantly improve Close % and Average Sale.
Merchandise Management
Inventory Control to minimize shrinkage.
Specific Needs Assessment to have the right items at
the right time.
Maintain pleasing store aesthetics
Must maximize Gross Profit through smart selling and
smart sales coaching.
Responsible for helping to maintain RBJ Quality control
standards.
Store Profitability
Responsible for assisting in maximizing "other
income."
Store Maintenance
Help maintain established operational guidelines.
Assist in managing store maintenance.
Value Promotion
Understands and nurtures the RBJ Home Office Culture.
Exemplifies Company Values.
Enforces policy of accountability toward those that do not adhere to the company values.
Other
To be determined.
