Bilingual Customer Service Representative

Description

Are you a customer service guru who thrives on helping others? Look no further! We are on the hunt for an enthusiastic, proactive CUSTOMER SERVICE REPRESENTATIVE to join a dynamic team. in the Lehigh Valley area. As a personable, problem-solving wizard, this is your ideal role. You'll be the voice of the company, providing top-tier assistance and creating exceptional customer service experiences for a diverse clientele.

As a Customer Service Representative, your key responsibilities will include:

• Handling inbound calls, emails, or chats providing exceptional customer service.
• Responding promptly to customer inquiries and resolving any customer complaints.
• Processing orders, forms, applications, and requests made by customers.
• Communicating and coordinating with colleagues, as necessary.
• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Knowing our products inside and out to provide accurate information to customers.
• Managing customer accounts and keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Continuously improving your knowledge of our products, and staying up-to-date with any changes.
• Assisting with customer returns or exchanges in line with company policy.
• Meeting personal/customer service team targets and call handling quotas.
• Contributing to team effort by supporting other team members as needed.
  
  

Requirements

We're looking for someone who is:

✔ An excellent communicator

✔ An expert problem solver

✔ Proactive in offering solutions

✔ Empathetic towards others and their needs

✔ Comfortable in fast-paced and challenging environments

✔ Equipped with excellent interpersonal skills

Don't miss the chance to merge your passion for service with a vital role in our business. Join us on this exciting journey where everyday challenges transform into rewarding experiences. 🔊 Are you ready to elevate your customer service game? We’re ready to hear from you! Apply now to become a vital part of our outstanding team. This opportunity is limited - hurry before someone else secures your spot!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

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