What are the responsibilities and job description for the Commercial Collections Specialist position at Robert Half?
We are offering a contract for a Commercial Collections Specialist role located in Concord, California. As a Commercial Collections Specialist, your main role will be to manage customer relationships, ensure timely payments on account balances, and act as a link between customers and our team to facilitate payments and address issues causing payment delays.Responsibilities:• Monitor, manage and maintain customer accounts assigned to you• Conduct collection calls and send correspondence in a goal-driven collections department• Build and sustain effective relationships with customers and cross-functional teams• Reconcile complex customer accounts and carry out specialized billing as requested by customers• Analyze customer concerns and provide prompt resolutions• Handle customer service regarding collection issues, customer refund requests, account adjustments, and customer disputes• Undertake collection activities including customer follow-up, resolving unpaid invoices, negotiating payment plans and settlements, and dispute resolution
Salary : $25 - $31
