Customer Service Rep. I

Description

Job Summary: We are seeking a dedicated and customer-focused Call Center/Customer Service Specialist to join our team. In this role, you will interact with customers to provide information, resolve inquiries about products and services, and handle complaints. You will be responsible for identifying customer issues, offering solutions, and providing follow-up as needed. This position may involve inbound, outbound, or a combination of both types of customer interactions.

Key Responsibilities

• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken.
• Serve on the front lines of our contact team by answering customer service support calls from participants.
• Answer customer support emails regarding screening services and other contact reasons.
• Support partner clients as a Tier 1 escalation for all data or program issues.
• Troubleshoot various technical issues.
• Organize and triage all data issues support requests.
• Collaborate with the Service Delivery and Client Success teams to complete tasks and understand client screening/flu programs.
• Undertake other projects as identified by the LES Customer Care Supervisor.
  
  

Requirements

Skills and Qualifications:

• Proficient verbal and written communication skills.
• Strong attention to detail and customer service skills.
• Excellent interpersonal skills and the ability to work independently.
• Effective time management skills.
• Ability to accurately document and record customer/client information.
• Experience with computer applications, such as MS Outlook or data entry software.
  
  

Education And Experience

• High school diploma or GED required; Associate’s or Bachelor’s degree highly desired.
• 0-2 years of customer service-related experience required.
  
  

Technical Skills

• Proficient in Microsoft Office Suite (Word, Outlook, Excel, Access, PowerPoint).
• Above-average knowledge of Excel and formulas.
• Knowledge of Zendesk (preferred, but not required).
• Ability to move with a sense of urgency and respond to needs at a moment’s notice.
• Ability to adapt to new situations quickly and comprehend new tasks with little training.
• Strong critical thinking skills.
• Ability to collaborate effectively with others and work as part of a team.
• Bilingual language skills are a plus, but not required.
  
  

Work Schedule

• Monday to Friday, 8:45 am - 5:15 pm ET.
  
  

Work Location:

• Fully Remote.
• A company computer will be provided.
• Reliable high-speed internet and a designated/quiet workspace are required.
  
  

Why Join Us? If you’re looking for a career that offers opportunities for growth, continual development, professional challenges, and the chance to make a real difference, apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

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