What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
If you're looking for work as a Customer Service Representative, this position via Robert Half in the Service field, situated in a dynamic, rapidly-changing call center, might be for you! Articulate, highly-skilled Customer Service Representatives will be interested in this position if they love building solid customer relationships. The hours for this role are 3pm-11pm. If you're looking for a long-term contract / temporary to hire position in Mount Pleasant, South Carolina, this Customer Service Representative opportunity could be for you!
Major responsibilities
- You will likely support business development and client referral goals by actively cross-selling and referring customers
- Receive and place telephone calls
- Field and send out send written business correspondence
- Offer friendly, accurate customer service in a timely fashion
Requirements
- A consistently positive approach to your work that is rooted in a businesslike professionalism
- Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
- Strong communication skills and able to receive criticism well
- Excellent customer service and office administrative skills
- Demonstrated ability to interact effectively with internal and external partners and clients/customers
- 2 years' experience with performing in a goal-driven & customer-focused environment preferred
- No stranger to performing extensive research to resolve complex customer inquiries
- General familiarity with database management
- Proficiency in Computer Data Entry
- Knowledge of Superior Customer Service
- Data entry experience
- Experience with Perform Data Entry
- Solid understanding of customer service
- Good understanding of Document Management
- Practical knowledge of Sort Incoming Mail
- Well-founded grasp of Database Maintenance
- Earlier work involving Document Scanning
- Proven knowledge of Typing Data Entry
- Wide ranging experience with Document Review
- Quality experience with Mailing List
- Microsoft Office experience preferred
- Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
Salary : $17 - $19
