What are the responsibilities and job description for the Deployment Coordinator position at Robert Half?
Ref ID: 02340-0012643692
Classification: Customer Experience Specialist
Compensation: $23.00 to $25.00 hourly
Classification: Customer Experience Specialist
Compensation: $23.00 to $25.00 hourly
We have an exciting opportunity for a motivated Deployment Coordinator! Are you a customer service professional who is passionate about providing exceptional customer service and helping elevate customer experiences? Then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences at all touchpoints within the organization. This opportunity is the Maple Grove, MN area.
Key responsibilities:
- Collaborating with technicians - providing them updates, their schedule, and keeping the communication between them and the customer
- Use collected information to identify gaps and recommend strategies to heighten customer experience metrics
- Take part in a strategic, high-volume fast-paced environment
- Collaborate closely with internal stakeholders sales, marketing, shipping, logistics, and account management teams to help with enhancing customers' experiences
- Multi task urgent matters throughout the day
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