Robert Half is seeking candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format for their Desktop Support Technician role. Problem solvers who enjoy working in a challenging and positive environment may do well in this Desktop Support Technician position. This Desktop Support Analyst position, which is a permanent opportunity, is located in the Cedar Rapids, Iowa, area.
Key responsibilities
- Be in contact regularly and effectively with ticket submitters
- Supply computer desktop support in accordance with established policies and procedures
- Coordinate hardware repairs with the appropriate vendors
- Resolve computer problems, and give guidance on appropriate action/solutions
- Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
- Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
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