What are the responsibilities and job description for the Desktop Support Analyst position at Robert Half?
You'll succeed in this position if you excel at explaining intricate technical information to the non-technical user. Are you most productive in an active and positive environment? Are you a driven individual? Robert Half has a Desktop Support Technician role with a company in the Scientific Instrument Manufacturing industry that may be the position for you, if that sounds like you. We especially want to hear from motivated candidates with effective problem-solving abilities. This Desktop Support Analyst role is long-term contract / temporary to hire in nature and is located in the Dudley, Massachusetts, area.
Your responsibilities in this role
- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
- Arrange hardware repairs with the appropriate vendors
- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
- Provide computer desktop support in accordance with established policies and procedures
- Be in contact regularly and effectively with ticket submitters
- Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Resolve computer problems, and give guidance on appropriate action/solutions
Requirements
- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals
- Desktop support or related experience
- Expertise in Basic Troubleshooting
- Desktop Support experience desired
- Microsoft Office 365 experience preferred
- Proficiency in Ticketing System
Your responsibilities in this role
- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
- Arrange hardware repairs with the appropriate vendors
- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
- Provide computer desktop support in accordance with established policies and procedures
- Be in contact regularly and effectively with ticket submitters
- Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Resolve computer problems, and give guidance on appropriate action/solutions
Requirements
- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals
- Desktop support or related experience
- Expertise in Basic Troubleshooting
- Desktop Support experience desired
- Microsoft Office 365 experience preferred
- Proficiency in Ticketing System
Salary : $19 - $22
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