What are the responsibilities and job description for the Desktop Support Analyst position at Robert Half?
You may be interested in the Desktop Support Technician role at Robert Half, if you have the ability to communicate complex technical information to non-technical users in an understandable and concise format. Problem solvers who enjoy working in a challenging and positive environment may do well in this Desktop Support Technician position. This Desktop Support Analyst role is permanent in nature and is based in the Harrison, New York, area.
Responsibilities
- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
- Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Match hardware repairs with the appropriate vendors
- Communicate regularly and effectively with ticket submitters
- Solve computer problems, and implement appropriate action/solutions
- Support, examine, and repair computer systems, hardware, printers, and computer peripherals
- Offer computer desktop support in accordance with established policies and procedures
Requirements
- Experience writing procedure manuals, user instructions, business correspondence, and general report writing
- Desktop support or related experience
- Foundational knowledge in PowerShell
- Strong familiarity with MDT
- Comprehensive knowledge of Desktop Imaging
- Command of Microsoft SCCM
- Experience with PowerShell Scripting
Responsibilities
- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
- Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Match hardware repairs with the appropriate vendors
- Communicate regularly and effectively with ticket submitters
- Solve computer problems, and implement appropriate action/solutions
- Support, examine, and repair computer systems, hardware, printers, and computer peripherals
- Offer computer desktop support in accordance with established policies and procedures
Requirements
- Experience writing procedure manuals, user instructions, business correspondence, and general report writing
- Desktop support or related experience
- Foundational knowledge in PowerShell
- Strong familiarity with MDT
- Comprehensive knowledge of Desktop Imaging
- Command of Microsoft SCCM
- Experience with PowerShell Scripting
Salary : $70,000 - $75,000
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