What are the responsibilities and job description for the Dispatcher position at Robert Half?
Duties And Responsibilities:• Execute Company procedures and systems to maximize operating efficiency and system controls• Resolve product or service problems on a timely basis by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Deliver and maintain excellent levels of customer service• Perform up-selling opportunities to promote services and products to each customer organization• Retain existing customers by building rapport and providing customer satisfaction.• Provide proper follow-up as and when required Meet and/or exceed Department/District productivity and quality goals as it relates to the dispatch of technicians and installers• Accurate dispatch of all calls including but not limited to emergency service calls, coordination of inspections, installation, coordination of PMAs, QWOs, customer service complaints and 3rd party coordination of inspections or repairs.• Produce accurate monthly reporting and metrics• Verify, correct, delete, or add data before entering into the dispatch system• Audit work for errors, duplicate information, and to obtain information needed for incomplete documents before submitting or completing the final product• Able to multi-task, use sound business judgment and utilize strong decision making skills• Display strong communication skills. Provide clear instructions to Technicians and customers• Perform other duties and assist other team members as needed• Other duties as required
Salary : $23 - $26
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