What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
Robert Half is seeking a Helpdesk Technician on a temporary basis to support a high profile project.
Remote work schedule is available, New Mexico based preferred with the ability to come onsite initially
The Helpdesk Technician responsibilities include but are not limited to:
Primarily works without direct supervision. Serves as a central point of contact and channel for users to communicate with the IS staff; provides software application and hardware support; identifies, records, tracks and resolves user problems. Trains other personnel and maintains procedures. Monitors multiple computer systems running various operating systems and applications to ensure high performance and availability for all users. Troubleshoots and resolves issues with end user computing equipment and operating systems. Performs backups of data and programs. Communicates with vendors regarding hardware repairs and software problems. Maintains and performs preventative maintenance on hardware as assigned. Performs other duties as required. Uses experience and acquired skills to perform required tasks.
Requirements
Interviews are currently being scheduled , for immediate consideration please apply
The successful Helpdesk Technician will have:
Experience with remote troubleshooting and diagnosing computer issues;
Familiarity with Active Directory password resets and support required.
One year experience in the installation, maintenance, troubleshooting and support of Personal Computers required. Experience in a Help Desk environment including monitoring of systems preferred.
Ability to monitor computer and network systems, interpret displays, take appropriate action, and manage computer system jobs on a variety of hardware and software. Ability to read and write English fluently, ability to proficiently use a keyboard, ability to maintain good customer relations, excellent telephone and communication skills, ability to explain complex solutions and problems to users (regardless of their technical ability), excellent problem solving and communication skills, good documentation skills, personal computer related hardware troubleshooting skills, all required; advanced level knowledge of hospital supported applications and routine processes. Trained and proficient to independently work all Help Desk shifts including days and nights or perform advanced tasks such as security incident response.
EDUCATION: High School degree or equivalent required. Post high school Information Systems coursework preferred.
CERTIFICATION/LICENSES: IT Based Certifications preferred. Valid New Mexico Driver’s License required.
Background prior to employment may be required.
