What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
We are searching for a skilled Help Desk Analyst I to join our team located in North Billerica, Massachusetts. This position offers a contract to hire employment opportunity. As a Help Desk Analyst, you will be responsible for triaging user issues using various software such as Office 365, Case Systems Management Software, and Bomgar (Beyond Trust) – Remote Support Software. This role is within the telecom provider industry and requires expertise in various skills including Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, MS Office 365, Bomgar.Responsibilities:• Triage user issues efficiently and effectively• Utilize software such as Office 365 and Bomgar (Beyond Trust) for issue resolution• Manage Case Systems Management Software for tracking and reporting• Maintain knowledge of Citrix Technologies, Database, and EO/IR systems• Use Microsoft, Active Directory, and Lotus Notes in daily tasks• Handle Computer Hardware and Configuration Management • Provide Deskside Support and manage Desktop Hardware• Use MS Office 365 and Bomgar for various tasks and support.
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