What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
Description
Job Description:
The Customer Support Agent (CSA) will represent NMFTA in providing exceptional customer service and technical support to clients and end-users. The CSA will identify client needs, clarify information, and resolve issues that hinder the use of NMFTA’s software applications or cloud services. The primary objective is to build lasting relationships and engage clients by actively listening and working collaboratively to address their needs.
Key Responsibilities
Database, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, Hardware and Software, Hardware Issues, Hardware Troubleshooting, Systems hardware, Basic Network Troubleshooting, Basic Troubleshooting, Network Troubleshooting, Debug Issues, Identify Issues, Issue Resolution, Issue Track Tools, Data Entry, Client communications, Communication, Microsoft Windows
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to
Job Description:
The Customer Support Agent (CSA) will represent NMFTA in providing exceptional customer service and technical support to clients and end-users. The CSA will identify client needs, clarify information, and resolve issues that hinder the use of NMFTA’s software applications or cloud services. The primary objective is to build lasting relationships and engage clients by actively listening and working collaboratively to address their needs.
Key Responsibilities
- Customer Interaction: Promptly respond to customer inquiries and concerns via phone, email, and ticketing systems.
- Issue Resolution: Efficiently and effectively resolve customer issues, ensuring a high level of customer satisfaction.
- Product Information: Provide up-to-date information about NMFTA’s products and services.
- Technical Assistance: Assist the technical lead with the identification and resolution of system failures, bugs, and improvement features.
- Troubleshooting: Consult with customers to determine troubleshooting steps and guide them through the process.
- Issue Escalation: Escalate complex issues to the appropriate manager or department as needed.
- Collaboration: Work with other departments to resolve customer concerns.
- High Volume Calls: Manage a high volume of incoming calls with professionalism and efficiency.
- Data Entry: Accurately enter and maintain customer records in the database while ensuring confidentiality.
- Order Processing: Process customer orders and payments via check, ACH, or credit card.
- Support Across Departments: Provide assistance to other departments when necessary.
- Order Fulfillment: Ensure the fulfillment of NMFTA products and services.
- Customer Service: Exceptional customer service skills with the ability to build sustainable relationships.
- Technical Support: Experience in assisting technical leads with features and resolving system issues.
- Troubleshooting: Ability to guide customers through troubleshooting processes and communicate effectively with developers.
- Documentation: Proficient in documenting cases clearly and concisely for seamless handover.
- Efficiency: Strong ability to manage time and resolve issues promptly.
- Friendly Demeanor: A friendly and professional attitude towards customers and colleagues.
Database, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, Hardware and Software, Hardware Issues, Hardware Troubleshooting, Systems hardware, Basic Network Troubleshooting, Basic Troubleshooting, Network Troubleshooting, Debug Issues, Identify Issues, Issue Resolution, Issue Track Tools, Data Entry, Client communications, Communication, Microsoft Windows
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to
Salary : $17 - $20
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