What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
Classification: Help Desk Analyst
Compensation: $20.00 to $22.00 hourly
Contact Robert Half if you want to become a Help Desk Analyst in an innovative and fast-paced work environment at a company in the Service industry. We need a creative with a talent for solving both routine and unique problems. Help support field users with a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the Madison, Wisconsin area and is a long-term contract / temporary to hire opportunity. This position is 100% remote.
Your responsibilities
- Answer and follow up on technical help tickets submitted via phone, email, and walk-ups
- Independently investigate and implement solutions to technical issues
- Pinpoint recurring technical issues and present solutions to address the root of the problems
- Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
