What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
This is a great job for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Education field. If you have strong problem-solving skills and a passion for making effective change within an organization, this could be the Help Desk Analyst job for you. This Help Desk Analyst role is located in the Danvers, Massachusetts area and is a short-term contract / temporary opportunity.
What you get to do every single day
- Independently investigate and implement solutions to technical issues
- Reply and follow up on technical help tickets submitted via phone, email, and walk-ups
- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Requirements
- IT support ticketing system experience desired
- Ability to recognize, evaluate, and resolve problems effectively
- Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
- Basic networking concepts
- Experience in user administration and bug fixing in a client server environment
- Comprehensive knowledge of iPad
- Proficiency in Mac OS X
- Command of Mac OS
What you get to do every single day
- Independently investigate and implement solutions to technical issues
- Reply and follow up on technical help tickets submitted via phone, email, and walk-ups
- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Requirements
- IT support ticketing system experience desired
- Ability to recognize, evaluate, and resolve problems effectively
- Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
- Basic networking concepts
- Experience in user administration and bug fixing in a client server environment
- Comprehensive knowledge of iPad
- Proficiency in Mac OS X
- Command of Mac OS
Salary : $29 - $33
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