What are the responsibilities and job description for the Help Desk Support position at Robert Half?
We are seeking a skilled Help Desk Support candidate to join our team. The ideal candidate will provide technical support to our customers, troubleshoot software and hardware issues, and assist in maintaining the company's computer systems.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or internal ticketing system.
- Provide technical assistance and support for incoming issues related to computer systems, software, and hardware.
- Troubleshoot and resolve technical issues in a timely and efficient manner.
- Install, configure, and maintain software and hardware components.
- Maintain documentation of reported issues and solutions provided.
- Collaborate with other IT team members to resolve complex issues.
- Assist with the implementation of new technologies.
- Provide support to remote users as necessary.
- Monitor and maintain computer systems, including servers, workstations, and laptops.
- Perform routine maintenance tasks such as updates, backups, and virus scans.
Requirements
Requirements:
- Proven experience as a Help Desk Technician or similar role.
- Excellent communication skills and ability to explain technical concepts to non-technical users.
- Knowledge of computer hardware, software, and networking.
- Experience with Windows and Mac operating systems.
- Ability to troubleshoot technical issues and provide solutions in a timely manner.
- Familiarity with remote desktop applications and help desk software.
- Ability to work independently and as part of a team.
- Strong attention to detail and ability to multitask.
If you meet the above requirements and are passionate about providing exceptional technical. support, we encourage you to apply for this exciting opportunity.
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