What are the responsibilities and job description for the Help Desk Technician position at Robert Half?
- Provide first level contact and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Walk customers through problem solving process.
Requirements
- Strong understanding of operating systems, software, and devices.
- Problem-solving skills.
- Analytical skills.
- Customer service experience.
- Verbal and written communication skills.
Salary : $25 - $30
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