What are the responsibilities and job description for the Intake Specialist position at Robert Half?
As a Client Intake/Relations Specialist, you will play a pivotal role in the organization, managing client interactions to gather essential information about their claims and provide timely updates on their specific cases and litigation progress. You'll harness the full potential of their cutting-edge technological resources, employing various communication channels such as phone, email, text, and webchat to ensure seamless client communication.
The ideal candidate for this role should exhibit the following qualities:
- Demonstrated customer service expertise.
- Display a professional and empathetic telephone demeanor.
- Proficient in active listening, verbal expression, and written communication.
- Showcase outstanding writing skills, with an emphasis on spelling, punctuation, and grammar.
- Excel in data entry accuracy, from initial acquisition to regular updates.
- Possess the ability to acquire comprehensive and precise medical information.
- Exhibit strong organizational and time-management skills, with a knack for multitasking and task prioritization.
- Proficiency in computer usage, particularly with the Microsoft Office 365 suite.
- Comfortable collaborating within a team while also managing individual responsibilities.
- Adaptable, flexible, and capable of thriving in a dynamic work environment.
Salary : $45,000 - $50,000
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