What are the responsibilities and job description for the IT Helpdesk Manager position at Robert Half?
email: valerie.Montoya@roberthalf(.com)
Robert Half Technology is currently seeking an IT Helpdesk Manager for a client located in Irvine, CA. IT Helpdesk Manager will be responsible for providing hands-on support for complex technical issues that require escalation or specialized expertise, troubleshoot hardware and software problems, perform installations, upgrades, and repairs, and assist end-users with technical inquiries. In addition, we are seeking a resource that can stay up to date with the latest technology trends and provide recommendations for improving systems and processes while managing a team of Service Desk agents.
Work Hours: 8-5 pm. PST; 40 hrs/wk; M-F
100% Onsite for this role
Duration: 3-6 mo. CTH
**We are looking to present candidates immediately and this IT Helpdesk Manager position will not be open long. You can apply for this position today by sending your resume to Valerie.Montoya@roberthalf(.com) preferred method of communication or by contacting 310-343-4073 Extension 29620.**
Requirements
- At least 5 years of combined experience as an IT Service Desk Lead/Manager working with Windows Server 2012R2 to 2022 Operation Systems, as well as Active Directory 2012/2016 administration in an Enterprise in a Hybrid Azure AD environment
- Ability to leverage and implement new technologies for MS O365, Azure outline and standardize SLA's (client is looking to expand the Service Desk space)
- At least 4 years within a management or lead position, with a heavy background in Information Technology for Active DIrectory, O365, servers, networking cloud technologies (Azure) and more
- 2 years of experience Managing a Service Desk - knowledge of Ticketing Systems and Monitoring Software
- Experience with Windows server design, patch management, server builds for application servers, patch management, disaster recovery and more
- Tier II/III technical knowledge required to manage and handle challenging technology issues that arise
- Knowledge of Windows and Servers, Active Directory, Exchange On-Prem and Office 365 along with 2 years previous Cloud Services Experience (Azure)
- Leadership or Strong Sense of Management - tracking, reporting, and ensuring adherence to SLAs
- Domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP
- Current or previous MSP experience a HUGE PLUS!
- Provide technical expertise, oversight, and accountability for resolution of outages, service level issues and other events in partnership with support teams
- Create, update, and maintain procedural and knowledgebase documentation as needed
**We are looking to present candidates immediately and this IT Helpdesk Manager position will not be open long. You can apply for this position today by sending your resume to Valerie.Montoya@roberthalf(.com) preferred method of communication or by contacting 310-343-4073 Extension 29620.**
Salary : $50 - $55
